Verizon continues to tell Wall Street that they will grow every quarter. That's kind of impossible so each quarter we miss our numbers and "cost cutting" has to happen. That means thousands lose their jobs because we're basically lying about possible sales. Who do you know that doesn't have a cell phone yet? Yes we make some money on ringtones, accessories. Most people are cutting back at home - no need for phone line, less TV channels, etc. And then there is the business sector - when companies go out of business we lose money. No way to save or winback that customer with the economy the way it is. So where is this growth we're predicting coming from? Cannabalizing - more wireless sales link to lost landlines; more FiOS sales usually link to lower High Speed Internet (HSI) sales; more FiOS TV means less DirecTV, etc.