Verizon reviews

3.6

61% would recommend to a friend

(35,727 total reviews)
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Dan Schulman

24% approve of CEO

44% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,727 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

36K reviews
2.0
Jul 19, 2021
Recommend
CEO approval
Business Outlook

Pros

It’s a job. That’s about it anymore. Can’t say too many positives. It’s nice that it’s a small office type setting so you really get to know your coworkers. Very diverse employee population. You get a 50 percent discount on service!

Cons

I left Verizon after 2 years. They came up with a new commission structure that essentially cut all of our pay in half. Now instead of it being individual commission goals it is all team based. But not just based off of your one store you work in but now your store and it’s “partner store”. So if the other store does bad and your store does great then they judge you based off of both stores sales. My commission checks went from being around $1,200 and up to about $400 a month. High stressful job with unpredictable hours. Don’t expect a lunch break because that isn’t going to happen. You get to do a “working lunch” everyday. That’s where you basically get to run to the back and take a bite of food while grabbing your phone cases you have to show to customers. They did a huge amount of lay offs when they got their new CEO. I didn’t lose my job but a lot of people did. They no longer have one store manager per store but now it’s one store manager per 2 stores (hence getting judged off of the sales of another store in your area). It wasn’t too bad when I started but they make change after change that just lowers the pay more and more.

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Verizon Response
4y
We appreciate you sharing your feedback on the commission structure. Verizon truly cares about all employees and we want you to know that your voice is heard. We are always looking for ways to improve our employee experience, so we thank you again for your insights.
2.0
Jun 15, 2021

Commission SUCKS!!!!!!

Recommend
CEO approval
Business Outlook

Pros

The hourly pay isnt bad, but if you work in a commissioned job…..you are not there for the hourly. The 401k is good and they have great PTO (depending on if your manager ever approves it due to low staffing)

Cons

The new commission structure isnt personal. Its team commission. Meaning you can bust your butt, but if your team slacks off, you are impacted. Also, if customers dont leave you good reviews (9 or a 10) your pay is impacted. And commission is capped. So even if your entire team got all 10s on customer surveys and hit EVERY SINGLE METRIC……the highest check you could obtain is $1,800. To some that may work, but for others who worked in the beginning on 2020, thats nothing. We were all getting at least $3k individually.

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Verizon Response
5y
Thank you for taking the time to share your experience with us. At Verizon, our goal is to make it easy for customers to do business with us by listening, anticipating, and responding to their needs, all while selling with integrity. We keep our commitments to each other and our customers, and we go to great lengths in order to promote a culture of respect and trust. Improving our employee experience is of utmost importance to us, so we appreciate you taking the time to share your feedback with us.
3.0
May 6, 2021

oh, so very corporate...

Recommend
CEO approval
Business Outlook

Pros

All of the perks of corporate life. Great PTO, healthcare, work/life balance, etc.

Cons

Very old, hierarchical company. No growth opportunities until people leave.

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Verizon Response
5y
Thank you for sharing your feedback with us. Ensuring that our employees are able to learn and grow is among our top priorities. When our employees are able to grow, so is Verizon!
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