Verizon reviews

3.6

62% would recommend to a friend

(35,691 total reviews)
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Dan Schulman

25% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,691 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

36K reviews
1.0
Sep 18, 2013
Recommend
CEO approval
Business Outlook

Pros

I made some great friends on the store level while working there.

Cons

Where do I begin? Verizon Wireless is on a downward spiral. I was an employee for six years, and it only got worse as time went on. If you should make the very poor choice to hand your life over to Verizon...You can expect virtually no work/life balance. You will work long days, always be pressured to stay past your shift, and forget about the existance of holidays. Stress levels through the roof. Never a word of positive encouragement. Upper management is nightmare. You are told to lie to customers about phone inventory if they aren't buying accessories (that means no money for you as the rep, but a better accesorry take rate for the company.) Talk about cutting off your nose to spite your own face. When I said I didn't feel comfortable lying to the customers and losing money as a result, I was told I needed to look out for the best interest of our numbers. If you like to sexually harass people with no consequence, you probably should consider applying, though. It runs rampant in this company. The worst that might happen to you would be a transfer to another location. Why did I stay so long if I hated it so much you ask? Because at one time I was making great money, dispite the abusive working conditions, but when I saw that was going out the window, I knew it was time to leave. This is NOT a company that builds a comission structue around reps making money. Those days are long gone. My guess is comission will be gone soon as well. Within the last 6 months, many of the reps who had been there a long time like myself, who were making good money, got tired of it, saw the writing on the wall as a new comission structure emereged making it even more impossible to make a decent check.... There was mass exodus, and they panicked. I'm sure they will hire bright eyed and bushy tailed 20-23 year olds, people like you, reading this review, who have no idea what they're in for. I am begging you, for your own sanity's sake, don't do it. I left six months ago and I could't be happier. I have a life now, and the nightmares and sleepless nights have ended. I can now maintain a healthy relationship, friendships, and make plans. I gave this company one star because zero was not an option.

1.0
Mar 8, 2013
Recommend
CEO approval
Business Outlook

Pros

1. New York Telephone was a great company to work for before they merged and became Bell Atlantic which is now Verizon. 2. If you graduate from an Ivy League with an MBA and you can land a Director's position, go for it. The average salary is about $150K. Network with a VP, and play the game. 3. Customer Service At New York Telephone was fantastic years ago.

Cons

1. The company still goes by the "good old boys" club. If you don't have a "godfather" in the company, you'll never get promoted no matter how many degrees you have or no matter how hard you work. It's all about who you know and not what you know. The company does a poor job with diversity. Minorities are segregated to work in customer service departments, very few work in technical fields; The company provides very few training opportunities for minorities to land technical positions in the company. 2. The company doesn't believe in loyalty or hard work anymore. Senior management cares about only one thing, themselves, their $250 - 400K salaries, $100K+ bonuses, stock options, and their own separate medical and pension plan. 3. In management, there's no support, little or no training. Your boss is too concerned about losing his/her job; You either sink or swim. You really are on your own. 4. Directors tend to have "yes" people (second level managers) under them. The company doesn't want someone to come up with ideas or question anything. You have to play the game if you want to survive. Layoffs or RIFs occur frequently. Employee morale is horrible, employees are paranoid and stressed about losing their jobs. Productivity suffers. 5. As a manager, there's a lot of political back stabbing; People will do whatever it takes to keep their jobs. Managers will manipulate the numbers to meet monthly and yearly objectives. It's very sad, but it's reality 6. There's a lot of incompetence in Verizon. I worked for over twenty years and I may have come across two managers that actually were passionate about their jobs, with strong work ethics, morals and values. 7. First level managers can earn anywhere between $55K - 105K. If you start at the bottom of the pay scale, it's going to take you YEARS to earn top pay. Your salary will increase $2 - 3K per year. The company doesn't care about what school you graduated from. Most VPs earning over $250-300K graduated with just a Bachelor's degree from a lower tier college. It's all about who you know. 8. The company eliminated the traditional pension plan a long time ago. If you want to save for retirement, you only have one option, 401K. 9. The medical/ prescription plan for 1st level, 2nd level and Directors is horrible. 10. If you land a job at Verizon, prepare to work 10 hour days, at least six days per week. If you're given a laptop, prepare to put in hours at night during the week and on weekends. Project Managers are on call 24 hours per day / 7 days per week. LASTLY: If you land a job at Verizon, play the game, network and don't trust anyone.

1.0
Jan 12, 2013
Recommend
CEO approval
Business Outlook

Pros

The company has a decent base pay plus commission structure. They also had great health benefits, tuition assitance, cell bill discount, 401k matching, and other perks. I met a lot of interesting people in this business and the resume experience will be a plus when I find another job.

Cons

Extremely micromanaged from the top down to the point every sale is watched and then dissected once the customer leaves. Top management is clueless on how to even ring out a car charger on the sales floor, let alone sell and activate a phone. The way the commission structure is laid out doesnt always match what management wants. Very high goals with constant threat of write ups and or firings if goals are not met. Had to lie to elderly people numerous times that we were sold out of flip phones because if i sold a non-smart phone my smartphone percentage would drop and so would the stores. Also had to use unethical behavior to sell accessories to people that didnt need them. Even if I sold a case, screen protectors, and a car charger to some one purchasing an iPhone i would be written up because I didnt sell them at least 80 dollars in accessories. Not every one is willing to buy that much extra stuff. I learned very quickly I was just a number in the company - I worked 6 days a week/close to 50 hours and it was never enough. Very political work environment. Attractive women and managment "teachers pets" often got favored for promotions. All this company cares about is more money, more money more money, not retaining current customers if they are considered too low of revenue. I truely was a great salesman, usually the top in the store, and all I wanted to do was take care of my customers but the company made it to the point it wasn't so. Also if someone came in to buy a case for their phone, I had to "sales sequence" and take notes about the customer while I show them all products in the store (tablets, hotspots, accessories, home phone connect, etc). A lot of customers were annoyed at having to do all of this and it made for a very awkward and frusterating customer interaction.

Viewing 94 - 96 of 35,691 Reviews

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