You'll Need Therapy
Pros
They have an excellent benefits package, including tuition assistance. The call center in Mankato, MN has a great employee gym staffed by licensed trainers. When I was there, membership was only $12/month.
Cons
The Mankato Call Center is hands-down the worst place I have ever worked in my life. Imagine going to work every day only to be belittled, beaten down, insulted, and cursed at by customers and getting NO support from your superiors. VZW's policy is that you NEVER hang up on the customer. You can get called every obscene name in the world, but you are never allowed to disconnect the customer; you can only politely ask the customer to "watch his language." With very few exceptions, management is a pack of lying, backstabbing, quasi-humans who would kill their own children if if meant (a) covering their behinds or (b) getting a promotion. I learned to document, document document to combat the rampant gaslighting. Employees are treated like metrics, not people. Even then, the metrics don't matter. A customer can give you a 10/10 on a customer survey and QA and your sup will STILL rip your call to shreds. I am also ashamed of the amount of deception I was party to while working there. The number of half-truths and out-and-out lies we were required to tell customers, usually to justify unjustifiable charges or to keep them from rightly getting out of their contract without the hefty early termination fee, were mind-boggling. This is the only job I've ever held that gave me both panic attacks and suicidal ideations. I still experience PTSD-like flashbacks three years after leaving.
