Verizon reviews

3.6

62% would recommend to a friend

(35,705 total reviews)
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Dan Schulman

25% approve of CEO

45% positive business outlook

Verizon has an employee rating of 3.6 out of 5 stars, based on 35,705 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Verizon employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

36K reviews
2.0
Aug 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Good salary, ability to set own appointments and schedule, nice and spacious office with cafe downstairs, good/friendly/dynamic teammates, great rewards for hitting quota ("B2B 100% Club" with fancy lunches or dinners).

Cons

Micro-managing and busy-work interferes with actual job function (acquiring new customers and hitting quota). The systems are awful (it can take 2 hours to process an order for 23 lines). Quota has gone up like crazy even when half of your team did not hit quota last month. Used to be a lot easier to sell: for example, you could offer bill credits to any business. Now, the company charges sales tax on everything, including free phones, so if a customer wants to buy 50 free phones, they pay like $13 each in sales tax, so that "free" deal now costs a business $650. The time you spend doing customer roll-outs (to transition their old phones to our new phones) is wasted because it's not sales-related and there are always tons of problems which end up taking you out of the office for an entire day. There is zero camaraderie between departments, so tech support, customer service, finance, and marketing all get in each other's way and make things worse rather than help the sales teams. Everything is SLOW and it seems like anything you need on a deadline takes even more time to get answered. Customers will absolutely hate you and leave you because three other departments messed up the customer's bill credits and decided a year after the credits were promised that the credits will never be paid out.

2.0
Dec 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Verizon is a great company if you have a family and need benefits. The education expense is refunded/ or advanced up to $8500. Great place to knock out multiple degrees..

Cons

Remember not to get caught up in drinking too much of the Verizon Kool-Aid. Always remember that Verizon is a corporation. Profit first, you last. If your able to consistently hit or exceed your monthly quota, then your in heaven. If you are not then your life will be a living hell!!!! Trust me!!! Verizon will find a away to get rid of you. You will have to learn very quickly to swim with the sharks or get eaten.!!!

1.0
May 30, 2010
Recommend
CEO approval
Business Outlook

Pros

The only reason I am still at VZW are for the pay and benefits. This is not so much a strength of the company as a weakness in the general economy.

Cons

We have gone from a culture of customer focus to one that is completely numbers driven. At the end of the call it does not really matter if you solved the customer's concern and did it with courtesy and quality. What matters is how long it took you, how many other calls you managed to take that day, how many of those calls were transfered (and no, the company doesn't bother to research whether the transfer was appropriate), and how many credits you give out. And no, they don't care if all your credits are valid either, just the $ amount at the end of the month.

Viewing 184 - 186 of 35,705 Reviews

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