Verizon reviews

A little of the work is painfully dull. Is there discrimination? The company is about 80% Indian and there seems to be a different criteria for judging Indians than other employees. Some of the employees are incredibly dumb and somehow keep their jobs. We had a layoff a few years ago. My group is 80% Indian but the layoffs were 90% non-Indian. (The only Indian that got it was Muslim, not Hindu.) The company is in the process of moving to an open floor plan office, where nobody has an assigned desk. Everybody has to pack their stuff up every night and unpack in the morning. (Which is why I am on Glassdoor, looking at companies.)

Customers calling in can be extremely angry, irate and rude. Usually due to a confusing bill, a policy they don't understand, or from a screw up at a store or most always an authorized retail location. Management tries to teach you how to handle them by 'discovering' what the overlaying issue is, but a lot of times it just further frustrates the customer. I knew people on my team that had to get doctors notes for LOAs (Leave of absence) due to the stress that comes with being berated all the time. You will also run into a lot of weirdos calling in.