Verizon reviews

Pressures from the marketplace have people squeamish about their jobs. We've seen cuts over the past 3 years that makes people in HQ feel like they could be soon to follow. This past year was the first time in the last 15 years that Verizon did not pay out 100% or more on the bonuses. That also has people concerned and starting to look elsewhere. As always, there are a few bad apples who are "people managers" and they're driving people away from certain teams and causing unnecessary turnover.

Pay has been consistently reduced for the past 8 years for retail sales. Pressure to perform across a wide spectrum of metrics Work is often a grind, with a new (often higher) quota every month and previous performance used as a cattle prod to "do better" Expectations per customer translocation are ridiculous, below is a list of what should happen/expected during each sales transaction: -Continually be present/human/connecting with the customer to build a platform from which to sell products and services -Break down pricing and devices and plans -Educate customer on current promotions and leverage for increased sales -Sell an additional $90 in accessory revenue with each phone or tablet sold -Have 60% of customers sign up for insurance at $11 a month, anything less counts as a loss (lower insurance plan) -Increase customer spend amount on data plan -Position and sell accessory of the month -Ask about business opportunities to gain business leads -Defend Verizon prices and charges for activation/upgrade fees -Demonstrate Verizon app and assist customer with login and navigation -Transfer content between devices -Uncover/discover needs of family members for additional Verizon services -Pitch a "pull-through" product = sell an additional device above and beyond what the customer initially visited the store to purchase -Celebrate customer and their purchase