Slow decision making/ineffective leadership leading to high turnover and bad work environment. Company went pubic in 2020 resulting in higher expectations from corporate (PA) while the support system continues to deteriorate for Naperville, IL. Most Supervisors/Managers don't have technical knowledge to assist in complex work which results in long hours. Company is investing heavily in automation without much input from the end users resulting in frustrating experience. Like minded people are being promoted to supervisor's positions with long hours being one of the qualification. Not diverse enough when it comes to Age/Gender. Favoritism at its finest, friends are preferred over skills. Zero accountability or feedback. Management's solution to every problem? "Increase their own workload." Company offer high five bonus which should increase participation from employees but no one gets that in Naperville because management continues to take on more workload and neglecting their responsibility as a manager with no consequences. Some managers don't want to take responsibility of managing people because it's easier to take on more workload which leaves employees to fend for themselves.
