Victoria's Secret reviews

3.4

57% would recommend to a friend

(13,131 total reviews)
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Hillary Super

70% approve of CEO

47% positive business outlook

Victoria's Secret has an employee rating of 3.4 out of 5 stars, based on 13,131 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Victoria's Secret employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

13K reviews
1.0
Oct 9, 2013

Worst place to work

Recommend
CEO approval
Business Outlook

Pros

Discounts and the fact that 80-90% of coworkers are "like family." When you start out, depending on if they like you or not, will give a decent amount of hours. If you get a full-tim/higher position, you will definitely be working at least 40 hours, making $800 biweekly.

Cons

If you're not full-time they barely give you hours, and when they do they "don't have enough payroll" so shifts get cut leaving you to work about one day a week. Your availability you put in seems useless because you could still get pulled to work during school hours or whenever you put in a request off. They will give you a closing shift until 10, but because you have to recover the store before you leave, depending on what happened that day, could take another hour or two. The next day, you could have a processing shift or floorset/markdown shift, making you come back in the store at 4 or 5, which isn't even 8 hours between your shifts, but they don't seem to care. Managers and associates talk behind each other back like it's a high school. They will give a project and then have you start something completely different and then get mad when the first project isn't done. Managers are horrible at communicating updates/changes to other managers, leaving the associates to have to do more work or confused with little to no direction. They will claim that you're an "asset to the team" then not include you in store meetings and pretty much forget about you. When a position in the store is open, they say that anyone can interview, yet they will tell workers who they don't see fit to get that position that they can't even interview. They hire people from outside the company and then wonder why things get messed up with the schedule or when the person they hired didn't do something the right way. When there is a floorset, things will be set up one way and take 6 or more hours to do. Then you will come in the next day, and everything you did the day before will be completely changed.

2.0
Aug 2, 2013
Recommend
CEO approval
Business Outlook

Pros

The other associates were hard working and good natured; some flexibility re scheduling for students or if a person is between jobs, etc.

Cons

Customers are allowed to be cruel to associates with little or no recourse because the sale is more important than the employees, inadequate living wage, micromanagement due to VS culture, managers are overworked, pressure to sell when customers may not want the items, no commission but pressured to sell, expectations to stay much later than 10:30 pm during the closing shift

2.0
Jul 8, 2013
Recommend
CEO approval
Business Outlook

Pros

If you want a future in retail management, fashion, or marketing this is a good place to start.

Cons

After 15 months of employment I never had one review or raise. In that time, my responsibilities increased to include styling customers as they left the fitting room (which required detailed knowledge of the sales floor), Bra Certification, and performing the duties of a part-time Bra Specialist--without official acknowledgment. My one-year anniversary with the store went by without anyone noticing. At the time our store was in the midst of a renovation and gearing up for the holiday season, but that's no excuse to completely ignore my loyalty to a store with high turnover. For a company that wants its associates to look "professional"--blazers, heels, etc.--you'd think they'd pay us enough to afford that type of clothing, or at least give us a healthy discount at The Limited. They didn't. To be frank, it was insulting. In addition, the majority of us on the sales floor repeatedly told management that we wanted to be cross-trained on register. We were told they'd set that up as soon as possible, but it never happened. This company is so concerned with the customer experience that it neglects the employee experience. Don't be fooled: the products are glamorous, the job is not.

Viewing 109 - 111 of 13,131 Reviews

Glassdoor has 13,879 Victoria's Secret reviews submitted anonymously by Victoria's Secret employees. Read employee reviews and ratings on Glassdoor to decide if Victoria's Secret is right for you.