Is WM a good company to work for as a Account Associate II?

Account Associate II professionals working at WM have rated their employer with 2.8 out of 5 stars in 279 Glassdoor reviews. This is a lower than average score with the overall rating of WM employees being 3.5 out of 5 stars. Search open Account Associate II Jobs at WM now and start preparing for your job interview by browsing frequently asked Account Associate II interview questions at WM .

Does WM pay Account Associate II employees well?

Account Associate II professionals rate their compensation and benefits at WM with 2.5 out of 5 stars based on 279 anonymously submitted employee reviews. This is 36.1% worse than the company average rating for salary and benefits. Find out more about Account Associate II salaries at WM.

How happy are Account Associate II professionals working at WM?

64% of Account Associate II employees at WM would recommend their employer to a friend. This rating has increased by 20% in the past 12 months. Account Associate II professionals have also rated WM with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.3 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (164) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (47) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 578 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 385 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 83 reviews)); "Good work/life balance provided there" ((in 67 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 272 reviews)); "Long hours and lots of labor" ((in 146 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 93 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 69 reviews)); "Too much favoritism at supervisory level" ((in 43 reviews))

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WM Account Associate II reviews

2.8

64% would recommend to a friend

(279 total reviews)

James C. Fish, Jr

67% approve of CEO

61% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.3

Culture & values

3.1

Career opportunities

3.0

Senior management

2.9

Work/Life balance

2.5

Compensation and benefits

Account Associate II employees have rated WM with 2.8 out of 5 stars, based on 279 company reviews on Glassdoor. This indicates that most Account Associate II professionals have an average working experience there. WM is rated 25% below average by Account Associate II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

279 reviews

4.0

Nov 17, 2025

Worked at WM for 5 years in sales

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Remote job opportunities

Cons

Below average pay High workload No leads for sales Lacking work events to promote team building

WM Response

7mo

Thanks for taking the time to share your thoughts - we truly appreciate it! Hearing from our team helps us continue to grow and improve, especially when it comes to leadership. We’re always working to make sure our leaders are showing up in the right way, because at the heart of it all, it’s our people who make this a great place to work. Your feedback helps us stay focused on what really matters.

4.0

Oct 28, 2025

overall good

Account executive

Recommend

CEO approval

Business Outlook

Pros

good work environment and people

Cons

commission is hard to make when not in territory

WM Response

8mo

Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.

3.0

Jul 7, 2025

Non-stop calls

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay for schooling Good people

Cons

Consistent no breaks besides the legal ones expected to be on phones all day.

WM Response

Thank you for taking the time to express your concerns. We value all feedback and continually strive to ensure we are providing our employees with an environment they can succeed in.

Viewing 7 - 9 of 279 Reviews

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WM Account Associate II reviews

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Worked at WM for 5 years in sales

overall good

Non-stop calls

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