Is WM a good company to work for?

WM has an overall rating of 3.5 out of 5, based on over 4,270 reviews left anonymously by employees. This rating has been stable over the past 12 months. 63% of employees would recommend working at WM to a friend and 64% have a positive outlook for the business. The best reviews about WM have been left by employees working as Intern , Administrative Assistant and Account Associate .

Does WM pay their employees well?

According to anonymously submitted Glassdoor reviews, WM employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WM. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at WM?

63% of WM employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WM 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at WM?

Customer Service Representative (163) , Driver (135) , Truck Driver (123) , Route Manager (89) , Account Manager (69) , Dispatcher (64) , Inside Sales Representative (54) , Manager (53) , Sales Representative (53) , Operations Specialist (48) , Project Manager (46) , Residential Driver (46) , Roll Off Driver (46) , Heavy Equipment Operator (43) , Garbage Truck Driver (36)

What are the pros of working at WM according to real employee reviews?

"What was great about working here was most of the people and the benefits were great too." ((in 587 reviews)); "the only pro i can say is the pay is good but not worth it ." ((in 384 reviews)); "Great people and company to work for" ((in 180 reviews)); "There is a great culture here." ((in 77 reviews)); "work life balance is good" ((in 69 reviews))

What are the cons of working at WM according to real employee reviews?

"Management was poor and very bias" ((in 272 reviews)); "Long hours and lots of labor" ((in 143 reviews)); "Managers do not do a great job with communicating with their employees unless it’s regarding sales ." ((in 91 reviews)); "poor upper management who was not very involved with the day to day operations." ((in 63 reviews)); "No training, must sit next to someone who is a regular paid employee and hope they know how to train you." ((in 53 reviews))

What are employees saying about WM layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WM layoffs and their outlook for job security at WM in 2026.

What are the top reviewed WM locations?

Houston , Phoenix , Windsor , Lombard , Chicago , Atlanta , Los Angeles , Wixom , Orlando , Denver , Detroit , Kansas City , Seattle , Dallas , Indianapolis , Miami , Charlotte , Portland , Commerce , Lewisville , San Antonio , Tupelo , Minneapolis , Philadelphia , Columbia , Saint Louis , Germantown , Baltimore , Tampa , Milwaukee

WM reviews

3.5

63% would recommend to a friend

(4,014 total reviews)

James C. Fish, Jr

74% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,014 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WM has an employee rating of 3.5 out of 5 stars, based on 4,014 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WM employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

4K reviews

1.0

May 11, 2014

Very unhappy employee!!

Garbage truck driver

Recommend

CEO approval

Business Outlook

Pros

Pay, insurances (dental, medical and vision) 401k, some other discounts

Cons

-WM has lost many contracts because of their rates, but they blame it on the employees for poor customer service, while the contracts go up for bid because of THE COMPLAINTS OF RATES!! - So much drama... The secretary in the office wants to run things because the route manager doesn't have a clue! Not to mention it's just bad business for the secretary to complain about some drivers to other drivers, yet when you as a driver walk out the door, she starts talking negative about you. Grrrrrr! -WM preaches Life Critical Rules...I reported a driver backing with a helper riding on the step, because this is very dangerous. My route manager pulled me into the office and I was given a Code of Conduct Meeting. Then I was pulled into the office over the "drive cam" going off. Since the report of the LCR incident, I feel they are picking on me and it's only a matter of time before I'm out the door. -While out on route, there's nowhere to use the restroom!

WM Response

12y

We're very concerned about these comments. What you've reported is not in line with our policies concerning safety, discipline, and open communication. If you feel like you would like to have these concerns addressed anonymously, please call the WM Integrity Help Line at 1-800-265-9381. Thank you for your attention to safety and dedicated service.

2.0

May 11, 2014

The trash gets more respect than the employees

Mechanic

Recommend

CEO approval

Business Outlook

Pros

Pay is OK, fellow employees are great

Cons

They have nothing but old junk equipment, you are just a number to them, no support from management, no way to move up within the company, when they say think green they mean give them more money, they pollute just as much if not more than other companies.

2.0

May 7, 2014

WM

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits offered are adequate.

Cons

No work/life balance. Burn out is typical

Viewing 3661 - 3663 of 4,014 Reviews

Jobs at WM

Utility Worker 2pm - 10:30pm

WM

WM reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Very unhappy employee!!

The trash gets more respect than the employees

WM

Jobs at WM

WM reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

WM reviews FAQs

Jobs at WM