WM Route Operations Manager reviews

3.4

60% would recommend to a friend

(121 total reviews)
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James C. Fish, Jr

72% approve of CEO

72% positive business outlook

Route Operations Manager employees have rated WM with 3.4 out of 5 stars, based on 121 company reviews on Glassdoor. This indicates that most Route Operations Manager professionals have a good working experience there. WM is rated in line with the average (within 1 standard deviation) by Route Operations Manager professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

121 reviews
1.0
Apr 10, 2015
Recommend
CEO approval
Business Outlook

Pros

fast paced, solid working and semi consistent work expectations

Cons

make up rules as they go along, 60 hrs work week, different sites have different operating protocal

1.0
Jan 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The drivers are really good people, other than that, i can't think of one positive thing to say about WM.

Cons

Extremely long hours (12-14hrs). Micromanagement to the highest level, poor training, unrealistic goals, and an overall poor work environment. WM will say its all about being safe but they hound the drivers about completing their routes at by a certain time (speed vs safety; conflicting agendas). The trucks break down frequently but as a route manager you are still responsible for making sure all routes get completed, while making sure no driver works more than 14 hrs a day or more than 57hrs per week. Often times when a truck breaks down, you won't know until the very last minute and chances are you won't have a viable spare truck. WM will say family is number one but in actuality, you will not have any kind of life. Your day will start at 3 am and you won't get off until about 4pm (or later). Even when you get home, you are still required to answer emails. The drivers are treated like modern day slaves. WM is the worst company/organization I have ever worked for. I would not encourage anyone to work for this company not matter how desperate a person is for employment.

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WM Response
11y
We are sorry you feel this way - this isn't what we want to hear. We recognize that the front line is a challenging place to work, and hope you expressed this with your local management prior to you leaving the organization.
2.0
Jan 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Helpful with obtaining additional education. Large company that is recognizable all of North America. Pay is competitive.

Cons

Very long hours. Work from 3am-3pm regularly. You are expected to work without over time pay also there's is no bank hours. No support from other staff.

Viewing 109 - 111 of 121 Reviews

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