WP Engine Tech Support reviews

Hello and thank you for taking the time out of your day to leave feedback on your experience at WP Engine. We're very concerned to hear your experience has been less than satisfactory, especially in regards to work/life balance and compensation. We do try our best to make as many spots available for PTO as possible while also maintaining appropriate levels of staffing. We have adjusted our hiring over the previous months to ensure our shifts are appropriately staffed while still allowing employees time off. In regards to therapy, it is covered under our health insurance offering. The co-cost is dependent on plan but as long as you see an in-network therapist there is coverage available. We also encourage all employees to take a look at our robust Employee Assistance Program, which provides a wealth of resources and support. If you'd like to learn more about our EAP please feel free to reach out to your EE Business Partner or someone on our Total Rewards Team. WP Engine's compensation philosophy is to pay competitive to market based on cost of talent vs cost of living. We utilize salary surveys to review our salary ranges on an annual basis and then conduct an annual salary planning review for merit-based increases. If you're comfortable doing so, we'd encourage you to reach out to your EE Business Partner or anybody on our Employee Experience Team, as we would like to learn more and do our best to address these concerns. We appreciate you taking the time to share and hope that we can discuss this further as this is not the experience we want anybody at WP Engine to have.