Is WTW a good company to work for?

WTW has an overall rating of 3.9 out of 5, based on over 9,895 reviews left anonymously by employees. This rating has been stable over the past 12 months. 76% of employees would recommend working at WTW to a friend and 70% have a positive outlook for the business. The best reviews about WTW have been left by employees working as Intern - Hourly , Associate Broker and Managing Director .

Does WTW pay their employees well?

According to anonymously submitted Glassdoor reviews, WTW employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at WTW. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at WTW?

76% of WTW employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated WTW 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at WTW?

Analyst (404) , Actuarial Analyst (276) , Senior Associate (235) , Consultant (197) , Director (194) , Associate (182) , Customer Service Representative (158) , Business Analyst (148) , Associate Director (131) , Senior Analyst (130) , Senior Consultant (124) , Lead Associate (123) , Intern (105) , Senior Advisor (99) , Customer Service Representative (CSR) (86)

What are the pros of working at WTW according to real employee reviews?

"The people are great and really helpful" ((in 793 reviews)); "the benefits are good and you have options to pick from" ((in 499 reviews)); "It's a great company to gain experience and have good work / life balance." ((in 481 reviews)); "only job satisfaction and great colleagues (not boss)" ((in 372 reviews)); "Allows for flexible hours and work from home." ((in 202 reviews))

What are the cons of working at WTW according to real employee reviews?

"Management is poor in terms of communicating to employees leading to lack of team moral and motivation." ((in 297 reviews)); "The low balled the salaries of the employees just joining the team and the disparity in salaries amoungst the group is very large." ((in 246 reviews)); "Long hours (I'm writing this parenthesis because Glassdoor requires at least 20 words on this comment)" ((in 153 reviews)); "No training which can be difficult for those who do not prefer "trial by fire" technique" ((in 122 reviews)); "Bad manager for my case only." ((in 119 reviews))

What are employees saying about WTW layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about WTW layoffs and their outlook for job security at WTW in 2026.

What are the top reviewed WTW locations?

New York , Richardson , Chicago , Philadelphia , Dallas , Atlanta , Denver , Minneapolis , Boston , South Jordan , Pittsburgh , Nashville , San Diego , Tempe , Los Angeles , Houston , Tampa , San Francisco , Arlington , Mount Laurel , Salt Lake City , Bloomington , Southfield , Washington , Stamford , Buffalo , Seattle , Charlotte , Detroit , Hartford

WTW reviews

3.9

76% would recommend to a friend

(8,073 total reviews)

Carl Hess

84% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

WTW has an employee rating of 3.9 out of 5 stars, based on 8,073 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WTW employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews

5.0

May 11, 2026

Varied roles but demands can be overwhelming

Application customer service representative

Recommend

CEO approval

Business Outlook

Pros

Dual: both Customer Service and Application Customer Service Representative

Cons

Job requires to wear many hats: such as Funding; Website assistance, and you depend upon Tech. Support.

5.0

May 11, 2026

Outstanding benefits but frequent changes can be frustrating

Client manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are a HUGE PRO. They include: PTO (over 3 weeks off each year, 9 holidays, 1 volunteer day), Bereavement of 5 days for immediate family and 3 days for extended family, both Short-Term Disability & Long-Term Disability is provided without cost by the company, 401k funding without requiring colleagues to contribute, a pension (requires an after tax contribution to participate), employee stock purchase program, and the full spectrum of other employee benefits at an affordable cost.

Cons

As an industry leader, WTW makes many changes to stay competitive in the market. Due to this, sometimes it's hard to keep up with the changes which causes frustration, especially within client facing teams.

WTW Response

1d

Hi, Thank you for taking a moment to write your review. We’re happy to read such positive feedback about your experience at WTW. Best regards, WTW

3.0

May 11, 2026

Solid learning opportunities but slow career advancement

Senior advisor

Recommend

CEO approval

Business Outlook

Pros

Opportunities to learn — Exposure to diverse clients and projects builds solid advisory and analytical skills. Strong work–life balance — Hybrid schedules and predictable hours help maintain personal time. Professional, structured environment — Clear processes and frameworks make it easier to deliver consistent work.

Cons

Slow career progression — Promotions can take longer than expected, and advancement paths aren’t always transparent. Compensation could be more competitive — Pay is fair but often below market for advisory roles with similar responsibilities. Inconsistent management experience — Leadership quality varies significantly by team and region. Limited innovation pace — Processes can feel rigid and change sometimes moves slowly.

WTW Response

1d

Hi, Thank you for your review. We’re glad to hear you have benefited from the learning opportunities, structured environment, and work-life balance. We will review your other comments to help identify areas for improvement. Best regards, WTW

Viewing 97 - 99 of 8,073 Reviews

Jobs at WTW

Customer Service Representative (Seasonal - Remote)

Minneapolis-Saint Paul

Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Tempe) | 2026

Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Mt. Laurel) | 2026

Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Minneapolis) | 2026

Bilingual Benefits Customer Service Representative-Spanish or French – Bilingual Seasonal Colleague (Minneapolis) | 2026

WTW

WTW reviews

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Ratings by demographic groups

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Varied roles but demands can be overwhelming

Outstanding benefits but frequent changes can be frustrating

Solid learning opportunities but slow career advancement

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