WaFd Bank reviews

The continuous lack of communication between internal departments makes it a constant issue to keep policies/rule changes up to date. This bank has definitely changed a lot from my two years of working here and not for the good. Corporate decided that forcing all clients to change their "free checking" account into a fee-based account without letting the clients have a choice , only to have the outcome result in HUGE losses in client retention (big surprise). It evident that Corporate has no actual teller (face to face) interaction with the clients to see that making all these changes are NOT client friendly and still doesn't try to get branch feedback to help make any big changes that could help keep clients instead of chasing them away. A select few high producing branches and the Corporate branch in Seattle are only subject to bonus as all the other branches don't get a single penny, even for their hard work. That is something the higher ups have failed to make it more achievable for all the other branches who work just as hard. The banking program is not compatible with the computers they provide us at the branches so it's extremely frustrating when you're having to constantly apologize to clients for unacceptable delays in transactions or opening accounts because there are so many technical complications. I could go on and on but I'm sure by now you get my point.