Waffle House reviews

3.4

55% would recommend to a friend

(4,102 total reviews)

Walt Ehmer

75% approve of CEO

57% positive business outlook

Waffle House has an employee rating of 3.4 out of 5 stars, based on 4,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waffle House employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.4 stars).

Reviews by job title

4K reviews
2.0
Jan 27, 2011
Recommend
CEO approval
Business Outlook

Pros

The main pro is the possibility for promotion and is the main reason why I chose this company. There is a clear career path that can be followed. Start as a manager trainee move up to a Unit manager. From there you can become a District Manager and then a division manager. Pay is based on a bonus system which can be good when you hit all of your bonuses. It is a lot of responsibility and can prepare you for a career in many different fields.

Cons

When applying for the manager trainee you will be told an excellent story about being a Unit Manager and how great this position is but the sales pitch is far from the job. In reality, your hours will be from about 6:30 am to 3:30 to 4 pm if everything goes well that day. You work 6 days on and get 2 days off on a rotating schedule. On Friday and Saturday night and the night before your day off you MUST return to the store from 8:30 pm to 9:30pm for drawer change. As a Unit manager you are THE manager meaning that there is not another manager for the 24 hour restaurant except you, unless it is your day off. The manager at waffle house is the primary cook and many times the only cook on weekdays even when the cooking volume might be too much for one person to handle. The bonus plan that i mentioned above is what pushes upper management to treat their employees like slaves. For example, one of the bonuses is based on a target number that you have to be below in order to make this bonus, if you are above this number than you will be required to work at least one double shift ( 6:30 am to 9 pm) and then be back at work the next morning at 6:30 am. Many of the managers when over target do more than one double shift. When you interview you will be told that all managers make 40k to 50k but I find this very hard to believe because of our pay plan and my current pay. It is a ton of hours, stress, staffing nightmares and the most crazy multitasking that you will have ever been forced to do.

1.0
Jan 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Pay used to be very good. 23 percent across the board pay cut last year due to lower profits.

Cons

Because of current job market,company expects more from employees for less pay. They know you cant afford to say no. I just worked 3 weeks with no day off and was still made to feel guilty. If you complain you are a wimp and not a team player. There is always the threat that some younger, energetic type will get your job if you dont want to do what it takes. Unrelentingly stressfull. Go ahead and kiss your family goodbye. Waffle House comes first. Company line is that they will understand you are doing this for them. You will, of course, become fabulously wealthy . It will all be worth it , if you dont drop dead from a heart attack. Members of upper management will be all in your business. They are concerned about your personal and finacial issues and how that may effect your dedication to work. They will offer advice on family budgets, Tell you when to buy a house or car. They will even question you about how you spend your money. All because they care about you.

2.0
Sep 21, 2012

Unhappy Unit Manager.

Recommend
CEO approval
Business Outlook

Pros

Some hourly associates are a joy to work with. I've found that in my unit I have about 2 people that I can really count on when someone else doesn't come through. This is a blessing. Being off around 3 -30 pm the days you work is nice. New Unit Managers having a back up cook for the first 6 months was a good idea.

Cons

The company requires that Unit managers come back to change the drawer Friday and Saturday nights, as well as the night before you have your two days off. This is a true pain. Especially when you are mid-20's and would like to have some kind of social life on the weekends which is pretty much cut out anyhow because of the way the rotating schedule is set up you will only have a weekend off every 1 and a 1/2 months anyway. You have to work every holiday. A unit managers schedule is 6 days on and then two days off. This doesn't hold true for the holiday season, plan on working probably 7 days straight and getting one day off. Also during holiday season when there are black out days plan on going back to change the drawer at night, after you have already worked 1st shift that day. Quality of life isn't that great when you are short staffed and having issues finding people to work. You would think you'd get tons of applications all the time, you don't. Then the few applications you do get, cross your fingers hoping they pass the background, or that they aren't on discretionary hire. It makes it hard to be selective, it's almost to the point where I interview anyone who turns in an application. Every week is something different. The new pay based on "Target overall" sucks. I know managers in my division whose checks have been 600-800 dollars for 2 weeks of work, 60 hr work weeks! Doing the calculations this is barely over minimum wage in most places!!!! Not to mention, you don't get paid for holidays or overtime. There are some superstar unit managers who have good stores with employees that have been there a long time, and they are able to run good numbers and be successful. But for the majority what I have seen is my fellow unit managers in my division looking to find new jobs ASAP! OVERWORKED, AND UNDERPAID. I took this job after graduating with a degree in Business Administration to gain management experience. This is not a place I would want to work for the rest of my career. I'd actually be willing to take make a little less money, for a better quality of life and better benefits elsewhere!

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Glassdoor has 4,228 Waffle House reviews submitted anonymously by Waffle House employees. Read employee reviews and ratings on Glassdoor to decide if Waffle House is right for you.