The juice is not worth the squeeze. Too much politics & lack of freedom.
Pros
This position can be worked from home now. Co-workers are mostly helpful and enthusiastic. Managers are on the clock trying to be as helpful as possible. Small perks like discount cards for stores.
Cons
-LOW pay with no chance of a raise even after a year unless you go WAY above and beyond. -RIDICULOUS expectations that will determine your schedule (95% on satisfaction from callers, 6.25 minutes to end a call when caller could have several inquiries, they want you to take 7-30 seconds per call) -You cannot pick your schedule, they only let top performers pick their schedules - NO VTO or voluntary time off. Their new "VTO policy" only lets you take up to 3-4 days off whether sick or to just take time off. After it's not even disciplinary, just right to termination. - HEAVY favouritism. People in the lower ranks can't have time off, while managers take OOT every 2 weeks. - Pay holiday pay by taking it out of your PTO hours. Meaning you are getting paid what you already had. -Upper management such as team leaders and above don't help out. - To apply to another department, you have to wait 6 months to a year. Even if you quit or are let go.