Wayfair reviews

3.1

39% would recommend to a friend

(6,871 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
3.0
May 22, 2025

Wayfair

Recommend
CEO approval
Business Outlook

Pros

Fun if you're placed on a good team

Cons

Pay is meh and can be a bad experience if you have a bad manager

3.0
May 22, 2025

Corporate Micromanagement

Recommend
CEO approval
Business Outlook

Pros

*Friendly, inclusive and accommodating corporate casual call center. *Solid benefits from day one, including things like attorney coverage and free therapy visits. *Predictable reliable schedule. *If you do work in the offices, snacks, drinks and lunches are always available. *Floor management genuinely wants to be helpful and encouraging. *Work from home available for most roles. *Acceptable starting pay. *Advancement is achievable.

Cons

*Bonus is anemic and rarely attainable. *KPI's can change each quarter; it begins to feel more like playing a sport than doing a job. *One to three apps are always monitoring your status. These apps do not always talk to each other properly, resulting in unnecessary reprimand notifications throughout the day. *Attendance and adherence is rewarded and punished with points. Employees must be vigilant to often catch erroneously added points, and rectification can only happen through ticket communication. *Interdepartmental communication can be inefficient, resulting often in unsolved problems. *Small if nonexistent amounts of time to complete and absorb major training for specialized departments. *The feeling of being chained to your desk by a headphone cable, listening to your ninth person in a row demand to speak to a manager because their credenza hasn't arrived from California to New Jersey in two days "like our website promised." *Constant change is not constant improvement. *Midlevel departments shift and dissolve regularly.

3.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

Proprietary software usage good learning opportunity.

Cons

No one who helped build the Proprietary software works there anymore it's ghost code. No support from leadership.

Viewing 460 - 462 of 6,871 Reviews

Glassdoor has 7,895 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.