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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      38% would recommend to a friend

      (6,875 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by demographic groups

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,875 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      7K reviews
      5.0
      Sep 28, 2019

      Great Company, Excellent Coworkers, Awesome Benefits

      Virtual customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked here for nearly a year. I have had one promotion 90 days after training and am receiving another next month. You get to work from home The send you a computer to use Tons of opportunities for prizes, bonuses, and overtime Holidays are super fun to work Benefits are incredible

      Cons

      Performance metrics have changed and are far more competitive You can feel a little isolated when you're alone all day Miss the co-worker experience

      1.0
      Sep 21, 2019

      Less than ideal

      Analytics
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent beer selection. Some decent, nice people.

      Cons

      Poor communication with employees, subpar compensation, and mediocre work environment. Snacks aren't that great. Office could get crowded/noisy.

      2.0
      Sep 3, 2019

      Constanting changing, for the worst

      Ssc iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home or at a site, if you work from site you get free snacks.

      Cons

      I started about 18 months ago and have made it to SSC3. During this time I have seen the company go from reasonable if a little bit "Kool-Aid" like to downright unreasonable and if you don't drink the Kool Aid they are probably going to kick you out. Every change in the last few months specifically has been driven to cut costs while maintaining the illusion of still helping customers. I have specifically spoken out about these changes and had level 3 management speak to me about how it is all about business needs. There have also been several less than great changes to the consultants that increase workload, decreases downtime, and in general, just pinching out every ounce we have to give. Other departments may have better times but this is the WORST time to be an SSC of any level, and I am looking for other employment.

      Viewing 502 - 504 of 6,875 Reviews
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      ReviewsWayfair reviews

      Glassdoor has 7,899 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.