Wayfair reviews

3.1

38% would recommend to a friend

(6,876 total reviews)
avatar

Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,876 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
1.0
Sep 8, 2018

Approach with Caution

Recommend
CEO approval
Business Outlook

Pros

- Friendly coworkers make it easy to reach out to peers with questions and make work friends - Small office perks like snacks, beer on Fridays, quarterly parties etc.

Cons

- Change at Wayfair is rampant and can be overwhelming in terms of management restructuring, reporting tools constantly being outdated with new updates and ways to use them, processes are constantly being changed - The external hiring of senior management sets the company back and is honestly disrespectful to other internal candidates that are much more knowledgeable of the company and deserving - Way too much bureaucracy goes into moving forward with projects and getting your specific product classes in queue for certain projects - we are basically competing against each other - Experiences differ for people according to their manager; micro-management, demeaning conversations, non-reception to any feedback, unclear/unrealistic expectations can be common with new managers - non-competitive pay

2.0
Aug 28, 2018

Lots of technical debt.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Booming stock price, aggressive promote-from-within culture. Unlike many firms, company realizes it's primarily a technology company.

Cons

HQ above Copley Place mall is badly overcrowded. Odd technology stack with lots of technical debt, which results in all sorts of odd bugs creeping into production.

5.0
Jul 28, 2018
Recommend
CEO approval
Business Outlook

Pros

- Company does a really good job of getting entry level employees (like me) invested in the business' health and profitability. Data about daily/hourly/etc revenue is available to nearly everyone so you can see how the business is doing on a day-to-day basis. This helps put more meaning into your work and feel more invested in it - Office is great (good location near lots of food, snack walls everywhere around the office) - It has a good tech company culture. A little bit of the east coast vibe is built into it though. The dress code is relaxed, but they do expressly forbid things like basketball shorts, so not quite like working at a silicon valley tech company - Lots of cross team communication. My team gets fairly regular presentations from other teams around the business (from pricing to marketing to supply chain to finance) about what they're working on and how they approach problems they have. These are really cool because you get to learn about and get exposure to areas of the business you otherwise wouldn't know anything about. It also helps keep you in tune with how the business is doing as a whole and what areas they're trying to grow - It's fairly easy to move around from team to team in the company so you don't get bored working on the same thing for years at a time. If you like what you're doing they don't force you to move, but they also have a philosophy of 'people get bored working on things for too long, so we'd rather move them around within Wayfair than have them leave'. Does a really good job of keeping things fresh and exciting - Monthly and quarterly team meetings with various levels of senior management provide really good opportunities to ask frank and tough questions (anonymously if you'd like) to senior management

Cons

- The onboarding process for people in BI can take a long time and be a bit unstructured. They make you take 6 weeks worth of "courses", a handful of which are incredibly helpful, but the majority of which are either a waste of time (going over very basic SQL when I'm almost sure everyone who gets hired into BI must know at least some SQL already) or poorly done. These also get spaced out over 6 weeks so you have to be really proactive in finding things to keep yourself busy in that time period even though they haven't taught you things you really need to know in order to do your job yet (like their internal data visualization tool which people use frequently but doesn't get taught to you until your 6th week) - Hours are a bit longer than 40/wk. I think this varies by team a lot, but everybody on my team is working closer to 45-50 hrs/wk. - They're hiring at such a crazy pace that I wonder how they could possibly navigate a macroeconomic downturn like a recession without having to lay off hundreds of people. The CEO is on the Boston Federal Reserve Board so he is obviously in tune with macroeconomic trends to some extent, but at the end of the day the company isn't profitable yet and if a recession comes the furniture business is going to be one of the first and hardest hit

Viewing 511 - 513 of 6,876 Reviews

Glassdoor has 7,900 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.