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      Wayfair

      Engaged Employer

      Wayfair reviews

      3.1

      39% would recommend to a friend

      (6,849 total reviews)
      avatar

      Niraj Shah

      28% approve of CEO

      27% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      2.9

      Culture & values

      2.8

      Career opportunities

      2.4

      Senior management

      Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,849 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Feb 10, 2019

      Lack of transparency makes for a a difficult work environment at Wayfair

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The people I worked with were great as individuals and became friends - My manager empowered me to take on interesting projects and never micro managed me - If you are a top ranked employee, you will get to work on interesting projects and high visibility workflows - Employee discount is nice - Fun culture that promotes social activities, drinks, and enjoying the people you work with -Wayfair is a great place to work right out of college. You will have an opportunity to learn a lot and work with some very smart people

      Cons

      A common theme was people being recruited at one level, and then being offered a lower position for significantly lower pay. This only happens once they have gone through the time and effort of a recruiting process. You will figure out quickly where you rank among peers. If you rank high, expect to get asked to go above and beyond without any corresponding raise / title change, if you rank low expect to be managed by someone with very little experience. Neither situation is a good one. I would echo many of the sentiments presented by other former employees regarding the lack of transparency. All things, from recruitment to promotions need overhaul in terms of the Wayfair approach. People are fired without warning and co-workers are left in the dark on who was fired and who is leaving on their own recognizance. While I was fortunate enough not to be fired I can say that when I initially entered Wayfair I loved it, but the further I got into my work and the more that was asked of me the more it felt like there was a finish line that was always moving. Unfortunately this finish line moved every time I came close to crossing it meaning every time it came to Wayfair fulfilling a promise there was some new priority to reach before they could deliver.

      avatar
      Wayfair Response
      7y
      We appreciate your feedback on our recruiting process and we are committed to setting clear expectations with candidates throughout their journeys with us. Recruiting and assessing talent accurately and fairly is critical to our long-term growth, and we’re conscious that assessment is a delicate balance between matching opportunity to potential and ensuring employees have the support and resources to be successful in their roles.
      1.0
      Feb 9, 2019

      Revolving door, dysfunctional, toxic culture, arrogance rewarded

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      - growing very fast - CEO is smart and knows what he's doing

      Cons

      Culture is toxic, decisions to hire and fire are arbitrary and managed without transparency. it's like a body where the right hand doesn't know what the left hand is doing people getting fired everywhere. people stepping on each others toes.

      2.0
      Jan 21, 2019

      Success from shear luck - total short term thinking

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free beer and snacks. A lot of great people. Good location. Lots of potential.

      Cons

      Where do I begin? Wayfair’s success has all been a result of shear luck and good timing. I’ve heard execs admit this. There is no strategy or long term thinking here. The company only plans one quarter ahead and it all mostly revolves around short term bandaids (in an effort to tout speed to value). No one seems to realize that this short sighted incremental approach slows us down big time. And if anyone L4 and below speaks up, it only hurts them. The systems are a mess, there is more tech debt than the national debt, and we keep shooting ourselves in the foot by continuing to “brainstorm” what the next bandaid should be to get us through the quarter. It is awful. The politics are horrible. The gossip is at a level I’ve never seen (mostly because there are way more employees than work; a lot of bored people). HR doesn’t take complaints of sexual harassment seriously. Managers force people to resign without batting an eye. This place is soulless. I can go on and on and on. But the lack of a clear strategy or North Star is troublesome. And the insane amount of hiring (in order to keep up with the rapid revolving door) is causing a ton of disruption. I honestly don’t know anyone who is happy at Wayfair. We’re all just trying to get through another week. Most people are looking elsewhere or are forced to stay because of their work visa.

      Viewing 61 - 63 of 6,849 Reviews
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