Wayfair reviews

3.1

38% would recommend to a friend

(1,697 total reviews)
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Niraj Shah

29% approve of CEO

27% positive business outlook

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2K reviews

Reviews about "Compensation"

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1.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Not many pros in this company

Cons

You are disposable and they make it quite clear that you are as well, they don't allow anything to be locked down, constantly moving people from team to team constantly changing policy and they expect you to complete tasks even on days when calls are back to back even if it means working thru breaks or after clocked out. They have very bad ethics as a whole and do not show any appreciation for those who have remained with them for many years. Even if you are in the top Percentile for performance. That will Still toss you away like trash randomly.

2.0
Mar 9, 2025
Recommend
CEO approval
Business Outlook

Pros

I can’t say there are pros

Cons

Pay can be better. Too many chiefs in training and they all train differently so when on the floor you’re confused. They push you to get bonuses and scold you if you haven’t met any even when your scores are perfect. Having a children is hard working here. they time your bathroom breaks or in between space after calls. Management changes a lot. I’ve had 3 managers in a year. 1600 layoffs. Your supervisor seems they are out to get you rather than see you win. I called out for losing my voice and had the flu. I was told to call the number and let them know instead of email. How am I supposed to leave a voicemail without a voice. I sent in a doctors note from the ER and they said it couldn’t be used. Lastly you are forced to send the customer the same product multiple times because FedEx services are horrible. This company refuses to use another carrier for expensive orders. When orders are stolen, missing, always broken the customer has to pack it up and call back for a fedex label only to be sent another product before refund process.

4.0
Mar 8, 2025

L3 SWE

Recommend
CEO approval
Business Outlook

Pros

- Pay is pretty good - People are great - WLB is good

Cons

Unpredictable work environment. Not much else.

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