Wayfair reviews

3.1

39% would recommend to a friend

(6,863 total reviews)
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Niraj Shah

28% approve of CEO

27% positive business outlook

Wayfair has an employee rating of 3.1 out of 5 stars, based on 6,863 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wayfair employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

7K reviews
4.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

• Supportive team environment with friendly people and helpful leadership. • Great employee benefits for a call-center role. • Company is attentive and genuinely cares about employees. • Remote work still feels connected through incentives and meetings. • Regular engagement through gift cards, Zoom chats, and fun activities.

Cons

• Metrics required for bonuses often conflict with each other. • Raises are infrequent and typically very small. • System outages and technical issues slow down workflow. • Ticketing system is outdated and not always efficient. • Management can take a long time to resolve certain concerns.

2.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

The people were young, which is nice as a new grad.

Cons

The work is literally nothing like the job description.

3.0
Nov 30, 2025
Recommend
CEO approval
Business Outlook

Pros

You'll get experience, a decent paying job, and depending on your team youll love who you work with

Cons

Not like how it used to be. Critical thinking goes out the window when they hear "IT Support" is on site. IT has no presence, operations does whatever they want. Its funny that they'll hire for every department except IT.

Viewing 205 - 207 of 6,863 Reviews

Glassdoor has 7,887 Wayfair reviews submitted anonymously by Wayfair employees. Read employee reviews and ratings on Glassdoor to decide if Wayfair is right for you.