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Waystar

Engaged Employer

Waystar Client Success Director reviews

4.9

100% would recommend to a friend

(7 total reviews)

Matt Hawkins

100% approve of CEO

100% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Work/Life balance

5.0

Senior management

4.1

Career opportunities

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

7 reviews
5.0
Jan 30, 2026

Great Place to Work

Director, client success
Recommend
CEO approval
Business Outlook

Pros

Fantastic culture and work-life balance. Leadership cares about their employees.

Cons

No company is perfect, but not many cons to report.

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Waystar Response
5mo
Thank you for your positive review and for your many years of dedication to Waystar. As we grow, we remain focused on delivering an exceptional team member experience, and we encourage team members to keep open lines of communication with their leaders to discuss development, opportunities, and career growth.
3.0
Sep 25, 2025

Fast company growth

Client success manager
Recommend
CEO approval
Business Outlook

Pros

Tons of growth and felt like the company was in a strong position to eventually IPO.

Cons

Because of the growth of the company, many mergers made the culture confusing and hard to integrate. A lot of technical issues.

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Waystar Response
7mo
Thank you for your post! We are excited about our growth, and as Waystar evolves, we are committed to efforts designed to ensure team members feel welcomed and aligned with our mission and streamline how our products and systems come together.
4.0
Jul 5, 2024

Waystar

Client success manager
Recommend
CEO approval
Business Outlook

Pros

Great company culture, CEO is a true leader, great management.

Cons

product development is lacking a bit

avatar
Waystar Response
1y
Our eight values are foundational to create a top-down culture that encourages our team members to grow, develop, and innovate. As we progress, we work to prioritize an exceptional client experience. Please reach out to your direct leader for feedback or ideas on how we can make our product even better. Thank you!
Viewing 1 - 3 of 7 Reviews
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Glassdoor has 555 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.