Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 39 reviews)); "Great benefits and holiday schedule." ((in 38 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 28 reviews)); "Everyone is very helpful and wants you to succeed." ((in 23 reviews)); "Great Leadership and managers." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Rampant favoritism." ((in 4 reviews)); "Compensation is a little lower than the competition." ((in 4 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Mar 23, 2025

Pretty Average

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

It's a helpful business model. Management was mostly easy-going.

Cons

Relatively short training period. Pay was a little low at the time.

Waystar Response

1y

Thank you for your feedback. We take pride in our mission to simplify healthcare payments, leadership, and team members! We offer a comprehensive 3-day onboarding program to Waystar but are always looking to make role-specific training even better. We also utilize market data and salary analysis to stay aligned with industry standards.

5.0

Mar 11, 2025

Values - Leadership Practices What They Preach

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

During my initial days with the company, I had the unique opportunity to hear from all the leadership within the organization, which is a rarity in other companies. One of the key foundations during this period was the company's values: eight core values surrounding a central one - "Best Life, Always." During this time, each leader shared their favorite value and the reasons behind their choice. As the days progressed, I witnessed these values being exemplified in remarkable ways. The communication is exceptional, and leaders genuinely want you to succeed - you are not "just a number." I deeply appreciate the organization's overall passion for excellence. When you see your leaders striving for their best, it inspires you to do the same. The benefits are highly competitive, and I have been thoroughly impressed by all that is offered to employees. Overall, I am delighted to be a part of this company.

Cons

One area of concern is the compensation. I believe the pay could be higher considering the work performed. However, what has kept me here are the company's values, the positive culture, and the excellent benefits.

Waystar Response

1y

Thank you for your review! Our leaders, who live our core values every day, inspire a culture where team members can truly succeed. We care about meeting the needs of our team members through a comprehensive benefits package. Through salary analysis and market data, we continue to align with industry standards. As your impact and contributions grow, so can your total rewards!

3.0

Mar 3, 2025

Great work-life balance

Applications engineer

Recommend

CEO approval

Business Outlook

Pros

There is room to really make an impact and learn a lot and great work-life balance

Cons

Pay is lower than big name companies

Waystar Response

1y

We appreciate hearing when team members feel connected to our mission and culture, and they are the reason we continue to make such a big impact in the market. We continually leverage salary analysis and market data to provide a comprehensive total rewards package for our team. Thank you for posting!

Viewing 31 - 33 of 139 Reviews

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Jobs at Waystar

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Project Scheduling Coordinator

Duluth, GA

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Client Success Manager

CDI Clinical Performance Auditor

United States

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Enrollment Support Coordinator

Waystar

Waystar reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Pretty Average

Values - Leadership Practices What They Preach

Great work-life balance

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