Waystar reviews

4.2

84% would recommend to a friend

(527 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 527 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

527 reviews
5.0
May 9, 2022
Recommend
CEO approval
Business Outlook

Pros

This has been one of the most extensive hiring/orientation processes I have ever experienced and I appreciate it all so much! The amount of time and effort dedicated to each new member of the team is incredible and I wouldn't be as confident as I am today without the help from the entire organization!

Cons

The amount of information that has to be taken in over 2 months is hefty and leaves little room for actual OJT/calls - I don't consider this a con because I have to know these things in order to have insight into the clients I'll be calling on a daily basis but I do see where it could be stressful for someone who has no sales experience.

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Waystar Response
3y
Thank you again for your feedback! We are glad that you have enjoyed your time at Waystar. We place an incredible amount of time and effort in creating an orientation process where team members leave informed and confident! We appreciate your feedback in this area. To mitigate any lapse in training, we encourage our people leaders to host weekly one on ones with each team member to ensure that all learning needs are addressed.
5.0
May 3, 2022

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great environment and people, promote from within for the most part

Cons

Expensive insurance plan, not enough PTO

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Waystar Response
3y
Thank you for your feedback. We are glad to hear that you have been enjoying the environment here at Waystar. We work hard to put provide programs and training that support our team members growth personally and professionally. A priority of Waystar is to ensure that we are consistently evaluating our benefits programs. Each year we have strengthened our benefits including adding three extra PTO days in 2022.
3.0
Apr 26, 2022
Recommend
CEO approval
Business Outlook

Pros

- flexibility - opportunity for growth - direct leaders who care

Cons

- sales knows the absolute bare minimum about the product yet gets all the accolades and perks - higher level leadership is out of touch - support roles are considered bottom of the barrel yet they are the reason for all of waystars awards

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Waystar Response
3y
Thank you for your feedback. At Waystar, we try our best to recognize each department for their accolades and successes. We also recognize that we are not perfect and appreciate feedback in this area. As a current team member, we would love the chance to hear your ideas on ways we can improve in this area. Please submit your concerns and suggestions to your manager, to your strategic business partner or anonymously through the ethics line. In the area of compensation, we leverage several tools to ensure we are current with market trends. We dedicate resources to deepen our understanding of different job markets and compensation across said markets. We are also looking at total compensation by improving benefits such as adding more holidays this year.
Viewing 337 - 339 of 527 Reviews

Glassdoor has 549 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.