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      Waystar

      Engaged Employer

      Waystar reviews

      4.2

      84% would recommend to a friend

      (526 total reviews)

      Matt Hawkins

      90% approve of CEO

      79% positive business outlook

      Ratings by category

      4.4

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      4.1

      Senior management

      4.0

      Career opportunities

      3.8

      Compensation and benefits

      Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      526 reviews
      5.0
      Jul 1, 2021

      Amazing place to work!

      Digital designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The marketing team that I work with are full of extremely talented individuals. I get to learn so much from working collaboratively with them. Waystar strives to be as transparent with their employees with company wide meetings that happen monthly. Having all these inclusive events and initiatives keep me motivated to come into work.

      Cons

      Sometimes there is lack of communication on projects which can delay deliverables, but with how big the team is its not surprising. I do see management taking action so I don't see this being a problem for much longer.

      avatar
      Waystar Response
      4y
      Thank you and appreciate your enthusiasm for our team. Continue to do the great work you are doing!
      4.0
      Jun 30, 2021

      4 stars

      Solutions analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Waystar has good values and good culture

      Cons

      Healthcare rev cycle is very complex

      avatar
      Waystar Response
      4y
      Thank you as we value your contributions and your feedback! There is a lot to learn and Waystar is placing a priority on providing more training. Please speak to your leader or contact the People Team to support any questions you may have.
      1.0
      May 25, 2021

      Poorly managed company

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Low level employees and managers are usually excellent to work with. Fairly flexible work environment

      Cons

      Upper management will spend weeks or months "planning" without input from the teams below them, and then unilaterally make decisions. This results in situations where the rest of the company either drowns in work, or scrambles to accomplish the task suddenly set before them, or is left completely demoralized after being in the dark for so long. Backfills for existing positions are nonexistent despite hiring in other areas, meaning that they leave people to drown in the existing work. Our team could easily be working 60 hours a week and still not accomplish all the work they expected of us. Recently they have said that will do their best to get work off of our plate, but they have no real plan for how that happens. Senior management will talk at length about how excited they are for everyone to get back into the office, so that they can drink with everyone and work after hours, or how real collaboration takes place in an office, which is demoralizing when you are permanently remote (and were since before the pandemic).

      avatar
      Waystar Response
      4y
      Thank you for raising these concerns. Filling open positions with the best talent is a priority. While we do work in a fast-paced environment, we want our team members to have balance between their work and personal time. Please discuss those concerns with your supervisor or a member of the People Team to be sure you are getting the support to recharge and take PTO. Whether you are a remote or an in-office team member, you are a valued member of the team and your ability to collaborate with others can be accomplished in ways other than being in the office. Please don’t hesitate to contact the People Team about the matters you raised above. We’re here to support you and find ways to make your experience at Waystar better.
      Viewing 415 - 417 of 526 Reviews
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      ReviewsWaystar reviews

      Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.