Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "great people to work for and with." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jan 9, 2025

Low base salary but other perks

Account executive

Recommend

CEO approval

Business Outlook

Pros

Waystar offered incredible training and resources for the sales team. The base salary was low considering my experiences, but we had growth in the market the years I worked there, and I was able to make quite a bit in commission and bonuses.

Cons

Strict KPIs, commission issues (I.e. not being paid for some closed deals and having to review everything), as well as time to get paid on deals, increased mandatory time in the office, and difficulty in job advancement.

Waystar Response

1y

We work hard to make sure our team members are set up for success in their roles, including career pathing and training, in-person collaboration and innovation, and total rewards, and are always working to improve the team member experience. Thank you for sharing your feedback!

4.0

Jan 7, 2025

Great company

Sales

Recommend

CEO approval

Business Outlook

Pros

Great company values and culture

Cons

Pay could be more competitive

Waystar Response

1y

Thank you for your feedback! We truly believe that our values are the heart of our culture. We also use salary analysis and market data to ensure we’re offering a competitive compensation package for all team members.

4.0

Dec 31, 2024

Innovative company that TRULY cares about you.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

- Kind, knowledgeable leaders. - Amazing benefits. - Adheres to core values and missions. - In-office perks such as free lunch on Tuesdays. - No expectation of working beyond scheduled hours. - Work from home 3 days per week. - Supportive colleagues. - Amazing PTO package. - Structured training. - Work life balance. - Opportunities and encouragement for growth within. - Manageable workload. - Emphasis on diversity and inclusion.

Cons

- Pay could be better. This is why I ga - Lots of systems to work through and memorize. - Hours are 10am-7pm EST... I would prefer an 8am-5pm. - We are open until 7pm, but phones are very slow towards EOD. Feel like we should close a bit earlier. - Info given in training was overwhelming. - Takes months to truly get everything down (according to colleagues). - Stressful calls and clients at times.

Waystar Response

1y

We prioritize creating an impactful team member experience, from our amazing team culture to the benefits and growth opportunities we offer. Please work with your direct leader to prioritize your workload and for support while you continue to grow into your role. Thank you for your feedback!

Viewing 40 - 42 of 139 Reviews

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Jobs at Waystar

Data Scientist

Lehi, UT

View job

Application Engineer Co Op

Customer Success Advocate -Claims Management

Director, Solution Adoption

Waystar

Waystar reviews

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Reviews by job title

Reviews about "Compensation"

Low base salary but other perks

Great company

Innovative company that TRULY cares about you.

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