Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 23 reviews)); "Everyone is very helpful and wants you to succeed." ((in 21 reviews)); "Management is great" ((in 17 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 6 reviews)); "Incredibly long hiring process; bankrupted me." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

4.0

Nov 10, 2021

Great place to work

Product engineer

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits. Work from home.

Cons

Growing fast - lots of structural changes

Waystar Response

4y

Thank you for your feedback. At Waystar, we offer a comprehensive benefits and compensation package so team members can do their best work wherever they are. We are growing fast at Waystar, and while this growth is great, sometimes issues can arise. That’s why we've implemented various transition and acquisition plans. We also encourage team members to openly communicate any issues with their respective leaders.

4.0

Nov 8, 2021

Good Leaders

Project manager

Recommend

CEO approval

Business Outlook

Pros

comfortable workspace, helpful and thoughtful leaders

Cons

Not enough training provided for specific tasks

Waystar Response

4y

We are glad you felt supported and respected by your leaders during your time at Waystar but are disappointed to hear you felt you didn’t receive adequate training. The Waystar People team is here to support team members in getting the training they need to do their best work. Thank you for your feedback!

5.0

Oct 25, 2021

Excellent onboarding experience

Senior manager, client success

Recommend

CEO approval

Business Outlook

Pros

Waystar has a very impressive onboarding process. The interview process allowed me to interact with multiple leaders and each discussion was sincere & honest and provided a glimpse at the company culture very early on in the process. Once hired, online completion of the required documents was straightforward and simple. The HR department provided a nice presentation to walk me through payroll & benefits, which is greatly appreciated as a new hire. My equipment arrived on my doorstep and the IT department scheduled calls on day one to assist with setup. Truly stellar experience.

Cons

The interview process is lengthy, but well worth the time investment as I'm excited to work alongside such a fantastic team.

Viewing 457 - 459 of 526 Reviews

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Jobs at Waystar

Technical Support Analyst

Project Scheduling Coordinator

Waystar

Waystar reviews

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Great place to work

Good Leaders

Excellent onboarding experience

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