Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 78% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 40 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is nice and management is enthusiastic" ((in 22 reviews)); "Management is great" ((in 16 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 27 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 4 reviews)); "Rampant favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

5.0

Aug 12, 2020

Growing compnay with opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company has increased focus on internal development and growth opportunities for employees.

Cons

Rapid integration of companies is challenging.

Waystar Response

5y

We’re glad to hear you’ve had a positive experience. We strive to empower every team member with the tools they need to excel and reach their professional goals. With our recent acquisitions and the exciting growth that has followed, there have been many new things for all of us to adjust to. Each time we welcome a new company to the Waystar family, we establish an Integration Management Team (IMT) to ensure a smooth process. We also recently onboarded new Talent Leaders, who are assigned to work with team members in each part of our organization and partner with them in their career development and success. If you have ideas for improvement, please let your leader know—we would love to hear your thoughts!

5.0

Jul 31, 2020

Waystar is on the rise

Director

Recommend

CEO approval

Business Outlook

Pros

Company is mission-driven to simplify and unify healthcare payments. Committed to help clients. If you want to work at a place where you can grow, work hard every day and also get challenged, this is a good place. Friendly, but focused on results. Leaders and team members emphasize values in meetings and town halls (Which are pretty informative and fun.) You feel like you are contributing to transforming healthcare. Decent bene's and cool swag.

Cons

There is a lot of work to do and there rarely is a break in the action. Waystar is not a place where you can just "hang out" - people expect a lot from you.

Waystar Response

5y

Thank you – we are thrilled you are having a fantastic experience with us! Waystar recognizes our need to move with a sense of urgency to help address the waste in healthcare payments. We strive to always to empower every team member to reach their goals and equip them with the right tools to thrive. People are definitely our greatest asset and we strive to recognize our team members often for all that they do in contributing to our audacious mission of simplifying and unifying healthcare payments. We appreciate your feedback and will definitely discuss with our leadership team to help us get even better!

5.0

Jul 22, 2020

The company truly follows its mission and values

Director of operations

Recommend

CEO approval

Business Outlook

Pros

The company really cares about its employees and the mission it is working to achieve. The leadership communicates transparently and is very clear about it's expectations.

Cons

There are no cons about working at Waystar.

Waystar Response

5y

Thank you for the positive feedback! We are of course a values-based organization, and those values are modeled well all the way to the top of the organization. Here’s to hoping your future continues to look bright!

Viewing 502 - 504 of 526 Reviews

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Waystar reviews

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Growing compnay with opportunities

Waystar is on the rise

The company truly follows its mission and values

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