Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "great people to work for and with." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Mar 13, 2024

Not a place for moms

Project manager

Recommend

CEO approval

Business Outlook

Pros

Nice swag given after onboarding

Cons

Low salary for amount of work Unclear communication for disciplinary action Allowed to go into negative PTO for planned vacation but not emergencies Forced to go into office twice a week and eat lunch with team If you’re not very talkative— you’re judged as not engaged Expensive benefits Unorganized training A peer who is given team lead responsibilities but not a team lead who is bossy and judgmental

Waystar Response

2y

Thank you for your feedback. We are sorry to hear your experience did not live up to our expectations. If you would like to discuss this matter further, please reach out to peopleteam@waystar.com

5.0

Feb 2, 2024

Great Company

Account executive

Recommend

CEO approval

Business Outlook

Pros

Solid products Ongoing training Open communication with any managers

Cons

Salary could be better. Having to go into office more. More productive at home.

Waystar Response

2y

It is important that team members have access to development and an honest, open work environment. We believe we are better together, and in-person opportunities can expand our ability to collaborate.

1.0

Jan 24, 2024

Going downhill FAST

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My team is great. Lunch is provided on in office days for now, but I assume this will change the same as everything else has.

Cons

This company is WILDY DIFFERENT than it was a year ago. All the negative reviews in the last 6-9 months confirm. The good ones sprinkled in are just people trying to save the company’s rating. Don’t be fooled, morale is at an all time low. They’re making everyone come back in the office because it’s “best for the company” and it’s “best for employees work life balance” lol. The company used to be progressive but now there’s a boomer mentality. Pay is, and has always been, bad. Everyone comments on it, as seen in just about every past review - even the positive ones, but it is *never* addressed other than claiming they’re competitive and they are not. Bonuses are getting smaller. They’re taking away holidays we previously had off. The perks were the only thing that offset the low pay and now they’re being taken away. It’s bad and just keeps getting worse. Absolutely do not recommend working here at this time.

Viewing 49 - 51 of 139 Reviews

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Jobs at Waystar

Project Coordinator I

Client Success Manager

CDI Clinical Performance Auditor

United States

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Enrollment Support Coordinator

Waystar

Waystar reviews

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Reviews about "Compensation"

Not a place for moms

Great Company

Going downhill FAST

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