Waystar Sr. Client Success Manager reviews

5.0

100% would recommend to a friend

(6 total reviews)

Matt Hawkins

100% approve of CEO

100% positive business outlook

Reviews by job title

6 reviews
4.0
Apr 18, 2023
Recommend
CEO approval
Business Outlook

Pros

I enjoy working remote, good compensation package.

Cons

Increased staffing is needed to best serve growing clients.

avatar
Waystar Response
3y
We are happy you are enjoying your career here at Waystar! As a growing company, we are focused to hire the most talented team members to continue to deliver great service to our clients. We also offer tools and training that can support team member growth, including front-line leadership training, LinkedIn eLearning, and a new software that will be announced soon to help make career pathing more accessible. Please leverage your leaders to create development plans that align with your goals. Equal opportunity and career growth is important to us!
4.0
May 10, 2022
Recommend
CEO approval
Business Outlook

Pros

This company is run with their team members in mind - there is a definite work/life balance culture here. The attitude is positive, and their response to the pandemic was great. We work from home if we chose to, we focus on collaborating with our teams however we can, and foster an environment of trust across our team and our leadership.

Cons

There could be better cross-team-cross-org communication about products, and better attention paid to scaling those products to meet client needs. We're also not focused on hiring on the teams where it matters, so working hours can be jam-packed and chaotic.

avatar
Waystar Response
3y
Thank you for your feedback. We are glad to hear that you have enjoyed our company culture. We are always looking for ways to improve our communications and better make our process as efficient and effective as possible. At Waystar, we encourage team members to provide feedback and encourage you to reach out to your leader with suggestions.
5.0
Oct 25, 2021
Recommend
CEO approval
Business Outlook

Pros

Waystar has a very impressive onboarding process. The interview process allowed me to interact with multiple leaders and each discussion was sincere & honest and provided a glimpse at the company culture very early on in the process. Once hired, online completion of the required documents was straightforward and simple. The HR department provided a nice presentation to walk me through payroll & benefits, which is greatly appreciated as a new hire. My equipment arrived on my doorstep and the IT department scheduled calls on day one to assist with setup. Truly stellar experience.

Cons

The interview process is lengthy, but well worth the time investment as I'm excited to work alongside such a fantastic team.

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