Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
1.0
Oct 17, 2018

n/a

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

friday breakfast is nice pto

Cons

no clear direction, future uncertain

avatar
Waystar Response
7y
We appreciate you sharing your thoughts, and glad to hear you that you are able to enjoy our paid time off benefit. In our Town Halls, we often share our journey to the summit and our compelling mission, purpose, and organizational goals. We will continue to host frequent Town Halls to celebrate our success and value award winners as well as update our team members on our journey. If you have thoughts on how we can enhance our communications, please share your ideas with your leader or contact us at peopleoperations@waystar.com, to set up a time to discuss. Take care, Susan Staples
2.0
Feb 26, 2026

Cheap & Out of Touch C-Suite

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The everyday people here are generally very nice and good people.

Cons

- Quite possibly the cheapest company I've ever worked for. If the choice is treating employees well or saving money, they're choosing saving money every single time. - The benefits and pay are mid at best, but I don't think most people realize the benefits are not actually very good compared to the market. - Internal processes are largely a mess, but they don't want to invest to tackle the hard projects that will set them up for success long term. - The C-Suite is very disconnected from the rank and file employee. Most are located across the country in a special office they opened just for them and their words ring hollow and often very corporate. They talk incessantly about company values while avoiding answering hard questions or addressing real concerns of employees. - To reiterate, they are incredibly cheap at every turn.

avatar
Waystar Response
3mo
Thank you for sharing your perspective. Guided by our values, we focus on continuous improvement and regularly evaluate how we support our team members, including our comprehensive total rewards offerings. We welcome open dialogue and encourage you to connect with your leader or Talent Business Partner to share additional context.
1.0
Nov 3, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

There is no pros to write about

Cons

Too many to list them all here

avatar
Waystar Response
1y
Your feedback is important to us. Please feel free to reach out to us at peopleteam@waystar.com if you'd like to share any additional thoughts.
Viewing 70 - 72 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.