Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 554 reviews left anonymously by employees. This rating has been stable over the past 12 months. 85% of employees would recommend working at Waystar to a friend and 80% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

85% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 39 reviews)); "Great benefits and holiday schedule." ((in 36 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews)); "Great leadership in our CEO and upper management." ((in 21 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 22 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

85% would recommend to a friend

(139 total reviews)

Matt Hawkins

91% approve of CEO

80% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Sep 29, 2020

Just okay...

Client support

Recommend

CEO approval

Business Outlook

Pros

- learn X12 - casual dress - work from home

Cons

- favoritism - salary is under standard for industry - benefits are pricey - Lack of good leadership - management doesn’t know how to manage - no compassion for employees, only care about the bottom line

Waystar Response

5y

Thank you for your input. Our goal is—and always has been—to compensate our team members fairly for the important work they do. We’ve invested in PayScale and have assigned a dedicated resource, in order to further our understanding of job market data and compensation across the nation. Also, we are proud to have established an Inclusion and Diversity Council and are committed to further strengthening our culture, so it remains a place where everyone thrives. We know that building an environment of belonging is paramount to the success of Waystar. We’re sorry that you did not have a better experience as a part of the Waystar team.

4.0

May 15, 2020

They really care

Customer service

Recommend

CEO approval

Business Outlook

Pros

Coworkers and leadership are excellent, it is apparent that they care. We get one WFH day a week with the incentive for a second based on metrics, the pay is decent.

Cons

It would be nice to earn more PTO.

Waystar Response

6y

We’re happy to hear that you are enjoying the team culture here at Waystar and that you've been able to take advantage of the flexibility we offer. Please note that you will be eligible to earn more PTO after completing two years of service. Thanks for sharing your experience!

5.0

May 13, 2020

Awesome place to Work but Sadly they closed our Office in Charlotte

Software engineer

Recommend

CEO approval

Business Outlook

Pros

People, the CEO is excellent, people from Kentucky are amazing, the company give a lot of things to employees

Cons

Sadly Waystar want all its developers under 1 building, and they do have a few others places with developers, but they decided to terminate our project and close the office in Charlotte. I end up with a higher salary in other company, but it is sad that Waystar doesn't want to retain talents if they are not in Kentucky

Waystar Response

6y

Thank you for the feedback. We agree that Waystar is made up of awesome, high-performing team members, who are always ready to make a difference. We constantly aim to improve the integration, collaboration, and productivity of our teams, which often times results in hard business decisions. Please contact the People Operations team with further suggestions and/or comments on how we can become a world-class, Best Place to Work. Here’s to hoping your future continues to look bright!

Viewing 118 - 120 of 139 Reviews

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Jobs at Waystar

Account Executive

Louisville, KY

View job

Technical IT Support Engineer

Project Coordinator I

Compliance Analyst II

Staff Software Engineer

Waystar

Waystar reviews

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Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Just okay...

They really care

Awesome place to Work but Sadly they closed our Office in Charlotte

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