Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "great people to work for and with." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Nov 13, 2025

Good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay, good culture, good benefits

Cons

Return to office and shift to unlimited FTO from PTO, declining sales for some teams

Waystar Response

5mo

Thank you for your review! Being together creates meaningful opportunities for growth and innovation as we work to simplify healthcare payments. Our flexible time-off plan supports work-life balance and prioritizes well-being. For additional support, please contact your leader.

2.0

Oct 14, 2025

rapidly losing trust

Project manager

Recommend

CEO approval

Business Outlook

Pros

FTO is nice (although they announced it on 12/31 and did not pay out people's PTO), teams are understanding of work/life balance, salaries are ok in most positions

Cons

They don't really offer competitive raises/bonuses. Our health insurance also gets worse every year. I have also heard (and subsequently verified) they fired a support tech over political social media posts which has made everyone nervous, and as a member of the LGBTQ and a liberal it has made me question if I want to work for a company so beholden to right wing ideals. I have been told the employee is working with the ACLU. After this, they held a big "social media" policy meeting with the managers to trickle info to their subordinates. The values they tout do not seem to apply to anyone above a standard manager and it feels like they are erasing the values more each day. They are also constantly acquiring new companies before they can even successfully acclimate the previous acquisition. They laid off a bunch of people with this last one, and the PatientCo processes are still a mess and it's been a few years.

Waystar Response

5mo

Thank you for sharing your feedback. Delivering a strong team member experience and maintaining a values-driven culture are top priorities for us. If you’d like to discuss your experience further, please reach out to your leader or the People Team.

5.0

Oct 7, 2025

Love working for Waystar

Trading partner support

Recommend

CEO approval

Business Outlook

Pros

I worked at Waystar for 3 years and was offered a high paying job. I quit and worked for another company for 2 years, but then came back to Waystar despite the pay cut to come back. The benefits and work environment can't be beat.

Cons

Waystar's pay is very very low IMO.

Waystar Response

5mo

We’re proud to be recognized as a great place to work. At Waystar, we continuously review salary and market data and combine it with a comprehensive benefits package to meet the evolving needs of our team members. Thank you for your post!

Viewing 16 - 18 of 139 Reviews

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Jobs at Waystar

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Enrollment Support Coordinator

Technical Support Analyst

CDI Clinical Performance Auditor

United States

View job

Application Engineer Co Op

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