Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 548 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 39 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 24 reviews)); "Great Leadership and managers." ((in 24 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 27 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 14 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "compensation low, not a lot of room for growth" ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.8

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

526 reviews

3.0

Oct 23, 2023

Good place to work, somewhat old school

Manager application engineering

Recommend

CEO approval

Business Outlook

Pros

The leaders are kind Being promoted is attainable

Cons

Expectations are often to large Organization is beginning to age Not very adaptable

Waystar Response

2y

Thank you for your post. Please reach out to your direct leader to share your ideas. We’d love to hear them!

5.0

Oct 13, 2023

Probably the best new hire and overall experience I've ever had

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

Outstanding documentation of all processes; everything is documented so there are reference documents galore. Organization of teams and departments is ridiculously efficient. Teams that help products launch, market, and customer adoption are organized and keep us on track. They are SERIOUS about work life balance. This is something I have been missing. Lastly, people are here for the TEAM. There is no one trying to undermine you - people are busy focusing on their own work. I have not yet met one toxic person who's in it for themselves. This organization TRULY lives its values.

Cons

There are a LOT of meetings so work time is hard to find HOWEVER with all the things they are trying to do, at this point it is a necessary evil. I'd rather be too busy than not enough.

1.0

Oct 11, 2023

Stay Away

Finance

Recommend

CEO approval

Business Outlook

Pros

Thought I could advance; promotion process a joke except when looking to leave. Team dynamic is very toxic. C-suite leaders are disconnected and fake.

Cons

If you're lucky to have equity, hang on. Salaries are not competitive, benefits are sub par (ironically for a company that is in healthcare) and communication is broken.

Waystar Response

2y

We are sorry to hear that your experience did not live up to our high expectations. We pride ourselves on providing our team members with a healthy work environment and are driven by our eight core values. If you would like to discuss this further, please reach out to peopleteam@waystar.com

Viewing 181 - 183 of 526 Reviews

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Jobs at Waystar

Business Intelligence Analyst

CDI Clinical Performance Auditor

United States

View job

Project Scheduling Coordinator

Technical Support Analyst

Enrollment Support Coordinator

Waystar

Waystar reviews

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Ratings by demographic groups

Reviews by job title

Good place to work, somewhat old school

Probably the best new hire and overall experience I've ever had

Stay Away

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