Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "Great people to work for and with." ((in 38 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is nice and management is enthusiastic" ((in 23 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 25 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(529 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by demographic groups

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Waystar has an employee rating of 4.2 out of 5 stars, based on 529 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

529 reviews

5.0

Jul 11, 2025

Great Company

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Mostly everything thus far. Orientation, onboarding, culture, benefits, and work/life balance have all well exceeded all prior employment for me, personally.

Cons

The hiring process was fairly brutal. From time of application to time of start date was around 3 months. Almost all communication with recruiter (internal, Waystar recruiter) was my initiative. I believe had I not been so determined to make it happen, and persistent - I probably would've been ghosted. Pay is okay. Not bad, but could be a little better.

Waystar Response

7mo

We want every team member to succeed and feel supported from their first day at Waystar! We appreciate your feedback, and as we grow, we continue to enhance our onboarding, new hire experience, and training opportunities to make them even better. Thank you for posting!

5.0

Jul 11, 2025

Great company, people, & growth opportunities!

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

Great co-workers and managers! Waystar encourages comradery, respect, & kindness from any department and level of seniority. Waystar assists individual providers and facilities with the Revenue Cycle Management process within the healthcare system. Everyone at Waystar knows a lot of information to assist those on finalizing payments for patients and providers.

Cons

A lot of information to retain and understand. Definitely suggest diving into the Revenue Cycle process within the healthcare field before getting a job with Waystar. It will help you better understand what is happening. It will also give you a leg up and a better overview.

Waystar Response

7mo

Thank you for recognizing our great team! We understand that simplifying healthcare payments is audacious and innovative, which is why we provide our 3-day Waystar Welcome onboarding program and additional opportunities for training to support our mission. Please reach out to your leader for any role-specific development opportunities that may be available!

4.0

Jul 10, 2025

Great people, not great pay

Client relations

Recommend

CEO approval

Business Outlook

Pros

Great company that cares about employees.

Cons

Pay is not competitive and does not increase with cost of living.

Waystar Response

7mo

We care about creating a positive experience for our team – we appreciate the recognition! We leverage salary benchmarking, market insights, and a comprehensive benefits package to support the needs of our team members. Thank you for the feedback!

Viewing 232 - 234 of 529 Reviews

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Technical Support Analyst

Waystar

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Great Company

Great company, people, & growth opportunities!

Great people, not great pay

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