Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 552 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great people to work for and with." ((in 42 reviews)); "Great benefits and holiday schedule." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great Leadership and managers." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 22 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to peer organizations" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Rampant favoritism." ((in 4 reviews)); "Compensation is a little lower than the competition." ((in 4 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(530 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.7

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 530 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

530 reviews

4.0

Jan 7, 2025

Great company

Sales

Recommend

CEO approval

Business Outlook

Pros

Great company values and culture

Cons

Pay could be more competitive

Waystar Response

1y

Thank you for your feedback! We truly believe that our values are the heart of our culture. We also use salary analysis and market data to ensure we’re offering a competitive compensation package for all team members.

5.0

Jan 6, 2025

Great Mission, Purpose & Values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Strong leadership at company with long-term durability in a market that really needs our products

Cons

Need to continue to be agile as we get larger & larger

Waystar Response

1y

The vision and dedication of our leadership is key to driving our growth, and we’re continuously committed to innovation and delivering value to the market! Thank you for your review.

4.0

Dec 31, 2024

Innovative company that TRULY cares about you.

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

- Kind, knowledgeable leaders. - Amazing benefits. - Adheres to core values and missions. - In-office perks such as free lunch on Tuesdays. - No expectation of working beyond scheduled hours. - Work from home 3 days per week. - Supportive colleagues. - Amazing PTO package. - Structured training. - Work life balance. - Opportunities and encouragement for growth within. - Manageable workload. - Emphasis on diversity and inclusion.

Cons

- Pay could be better. This is why I ga - Lots of systems to work through and memorize. - Hours are 10am-7pm EST... I would prefer an 8am-5pm. - We are open until 7pm, but phones are very slow towards EOD. Feel like we should close a bit earlier. - Info given in training was overwhelming. - Takes months to truly get everything down (according to colleagues). - Stressful calls and clients at times.

Waystar Response

1y

We prioritize creating an impactful team member experience, from our amazing team culture to the benefits and growth opportunities we offer. Please work with your direct leader to prioritize your workload and for support while you continue to grow into your role. Thank you for your feedback!

Viewing 259 - 261 of 530 Reviews

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Jobs at Waystar

Client Success Manager

Project Coordinator I

Waystar

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Great company

Great Mission, Purpose & Values

Innovative company that TRULY cares about you.

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