Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 551 reviews left anonymously by employees. This rating has been stable over the past 12 months. 84% of employees would recommend working at Waystar to a friend and 79% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waystar. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Waystar?

84% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.4 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"great people to work for and with." ((in 41 reviews)); "Great benefits and holiday schedule." ((in 34 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 27 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 24 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 24 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 15 reviews)); "Upper management is completely out of touch" ((in 5 reviews)); "Terrible upper management, definitely sowed favoritism." ((in 4 reviews)); "I left Waystar due to a vague RTO plan, lower than average compensation, and limited opportunities to work with new technology." ((in 4 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

84% would recommend to a friend

(529 total reviews)

Matt Hawkins

91% approve of CEO

79% positive business outlook

Ratings by category

4.4

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.0

Career opportunities

3.7

Compensation and benefits

Waystar has an employee rating of 4.2 out of 5 stars, based on 529 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

529 reviews

1.0

Oct 7, 2022

It Was Much Better Than Cats

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive Benefits Management blinked and now they have a Work From Home policy SWAG!!!! Lots and lots of SWAG!

Cons

Advancement is for 'Z' employees only D&I is jut a checkbox, notice the lack of 'E', not a coincidence H1B need not apply Tech team has written a bot to post reviews on Glassdoor

Waystar Response

3y

We appreciate your feedback. We aspire to create an environment where every team member feels a sense of belonging. We value all team member feedback and use Glassdoor as a tool to Waystar continue to listen, learn, and improve. However, we do value diversity, inclusion and equity and will pass this recommendation along to leadership. Lastly, we have not written a bot to automatically post Glassdoor posts and if you have more information on that statement, we would love to hear it.

2.0

Oct 6, 2022

Great if you're Sales, sucks if you're anyone else.

Trading partner support

Recommend

CEO approval

Business Outlook

Pros

Location is nice, bereavement leave

Cons

Expensive parking, mediocre benefits, awful insurance, "bro" culture, Sales over all else, Sales can get away with using slurs to minority employees and get away with it, fire people after three years in some roles so they can avoid 401k investiture

Waystar Response

3y

We are disappointed to hear that your experience working at Waystar hasn’t met your or our expectations. There is a reason you came to Waystar, and we want to work with you to improve your experience. Please submit your concerns anonymously through the ethics line, directly to your manager, or to your strategic business partner as soon as possible.

3.0

Oct 5, 2022

Senior data analyst

Recommend

CEO approval

Business Outlook

Pros

Everyone is nice and management is enthusiastic

Cons

Underpay staff. Management does not follow through with promise to help career advancement

Waystar Response

3y

We are glad to hear that you have been enjoying the environment here at Waystar. We work hard to put provide programs and training that support our team members growth personally and professionally. Fuel 50, LinkedIn eLearning, and front-line leadership training are a few examples. In technology, we are kicking of a robust career conversations training for leaders to help leaders feel more confident in these discussions.

Viewing 277 - 279 of 529 Reviews

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Jobs at Waystar

Project Scheduling Coordinator

Client Success Manager

Enrollment Support Coordinator

CDI Clinical Performance Auditor

Remote

View job

Technical Support Analyst

Waystar

Waystar reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It Was Much Better Than Cats

Great if you're Sales, sucks if you're anyone else.

Senior data analyst

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