The overly nice "culture" gives you zero feedback on how to improve. There were times I knew I might not have been doing the best on an account and would ask how to improve it or make it better, and they'd simply say you're doing a great job. While some may say it's nice to not have negative feedback, if people are actively telling managers to give it to them, it hurts not knowing what you're maybe doing wrong. The constant influx of new clients (up to 15 at times) doesn't give you enough time to really dive into a client's needs to fulfill them. Gives you zero satisfaction in your work until you're too burnt out to care. When you're doing well with an account a few years in, with no warning it's usually taken from you and given to a new hire. For NEW EXCITING opportunities they say, but you just start over completely fresh doing the same copy/paste assignments with new clients. The pay is embarrassingly low, I don't care if you live in Harrisburg or not, it's not the market rate. It takes you a few years in to finally start getting commissions on upsells and it's almost kept a secret from new hires who are expected to make upsells for nothing. During Covid, when you work from home, you have/had to use a screen tracking device that graded your "efficiency" throughout the day. Felt like a slap in the face as we have a ton of effective workers there that don't deserve to feel like their every moment is being watched. The culture there is the opposite of diverse and is honestly a pretty weird feeling how everyone tries to act the same exact way. Outside two particular account managers that have been there a long time, everyone puts on this smiley face and acts happy-go-lucky.
