Pros
Pay for call center work is decent. PTO policy is generous but difficult to actually take even if you have the hours due to understaffing. Call center employees can work fully from home which is a plus.
Cons
Call center environment is isolating, hard to get support or guidance when taking calls. Volumes are insane and calls come in back to back 8 hours a day, no breaks in between really ever. Management is swamped so you only meet with your leader once a month if that. Calls are highly volatile often calling because there’s been some sort of mistake and you can’t fix it because CXAs can’t review or make changes to claims membership or any other info. Mostly just have to listen to people who are angry and rightfully so, then tell them it’ll be looked at soon when really you know it’ll probably take months for anyone to actually see it.
