West Monroe reviews

3.6

62% would recommend to a friend

(801 total reviews)
avatar

Gil Mermelstein

79% approve of CEO

51% positive business outlook

West Monroe has an employee rating of 3.6 out of 5 stars, based on 801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The West Monroe employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

801 reviews
3.0
May 9, 2024

Emperor's New Clothes

Recommend
CEO approval
Business Outlook

Pros

Depending on your project, most folks have a decent work life balance and many colleagues are understanding of family or personal obligations. There are also some sincere colleagues and helpful individuals who embody what this firm is trying to be, but clearly failing at. There are some teams that are doing well, but others that are failing miserably, please do your research before you join!

Cons

As many other reviews state, the problem begins at the top. Leadership all across is tone deaf, unwilling to hear *any* criticism or constructive feedback, and constantly makes poor strategic decisions. The culture, particularly in the office I was, is extremely cliquey and frat like. Most people come from big midwestern universities and that is the only interesting personality trait they seem to have. As a minority in many aspects, I often felt excluded, unheard, and marginalized. At a meeting with several mid to senior leaders (I was invited to speak as one, but the only woman of color on the panel), the Partners on the call assumed I was there as a note taker / facilitator, when several more junior staff were on the call obviously facilitating. Despite several attempts to connect with the old white people who run this place, not one of them could tell you my name or anything retained regarding our conversations. One leader even said in a meeting that they wish an offensive team name would stay as is since it "meant a lot to [them] growing up". There is a clear lack of direction for several practices, and for the firm as a whole. The culture couldn't be further from what they advertise (this is a more recent change).

1.0
Jan 23, 2019

Be cautious of being over sold

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

An amazing CEO who drives the organization, and has an amazing vision.

Cons

Contrary to the brand, this is not a diverse or inclusive environment. There are significant issues in the internal functions more so then the client facing roles. The human resources team has faced extremely heavy turnover, and this would point to a greater strategic issue. Other than the marketing area, there is much work to be done to have the internal functions operate at the level that is needed to support a highly functioning and utilized client facing workforce.

2.0
Jul 28, 2021

Limiting their own path to success

Recommend
CEO approval
Business Outlook

Pros

- There are good, smart people that work here - If you “fit the mold” and are a "favorite" you will do very well - Consulting is always a great way to build a core skill set - The ‘new hire from college’ program is robust and the company is very effective at making that experience and those individuals successful.

Cons

Regardless of the tagline they use WMP is above everything a consulting firm, so all decisions, promotions and rewards will be driven by utilization and sales. - WANT TO INNOVATE, but struggle moving too far away from what got them here. - DIVERSITY & INCLUSION STRUGGLES - The company is trying, but to address diversity and drive inclusion it will require changing core elements of how this business operates. o They hire and grow what they know and feel comfortable with. o Obvious favoritism diminishes inclusivity. o Struggle to embrace outside perspectives that bring diversity of experience or thought. o Constant focus on utilization negatively impacts time and ability for individuals to build the relationships necessary to create safe places for inclusion. o Large number of senior people w/ ONLY WMP experience - lack breadth of experiences to bring diversity of thinking. - SPECIALISTS DESIRED - WMP’s niche of work and clients are great if you want to specialize, but if you are a generalist or desire a broad range of experiences you will fight to find it here. o Once identified for particular work, expect to do a lot of it. o They care less about skills you bring to the table and look for you to fit into their model. o Same people sell the same things to meet sales goals – no new partners to infuse broader or new perspectives - LOTS OF 'EXTRA' required (more than other firms) but not rewarded - the unspoken demands will drain you. - WHITE MALES DOMINATE - Fastest path to Director appears to be straight white male joining from college. o Grow and build what they know and feel comfortable with. o Lack adequate support, development paths or inclusive activities to build a broader set of experienced hires into Directors. o 2021 was a Record year for Director promotions (66) –Low level of diversity representation, though multiple qualified candidates. - CULTURE VARIES BY BUSINESS AREA, often driven/ dominated by acquisitions. o These do not necessarily align with core business culture and creates confusion for individuals that move between them. o Promotions have been managed inconsistently within each team creating disparity and confusion across the org. QUESTIONS TO CONSIDER – - How many people hired in at my level (w/ outside experience) were progressed to the next level? and how long did it take? - What business processes are you changing to drive inclusivity? - Ask about current employee surveys - which groups are at risk? what is driving that? and what are the doing to address? - So many new Directors in 2020 – what drove that decision? how was that promotion effort standardized across practices? What can I expect in the future? - 2020 was a significant financial year – how were employees bonused? What can I expect in the future?

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