The overall work load doesn’t match the pay. The only agents that are able to meet the metric system are the tenured agents. They expect you to know as much as the tenured agents within 2 weeks of training. Training was very basic and it wasn’t engaging. Then they throw you into seller support where you have no idea how to answer sellers because the training on seller support was all about preparing to go live & that was where we spent a week preparing. The supervisors act like they are there to support you, but show favoritism towards other colleagues. If you’re not in the ‘in crowd’ you won’t succeed. They are very good with gaslighting you when you ask about your other peers meeting metrics. Their philosophy is that they give you all these stipends to compensate for the fact that you have to spend day in and day out tirelessly answering tickets not even to be compensated properly. They have a very high turn over rate. The training class I was in was told that we would have 1 more day of training so we could ask questions, and this never happened. Everyone from my training class was struggling to meet the metrics. You would think that they would adjust the training methods to help with what they’re asking, but they never did. If you don’t catch onto what they are asking for quick enough, they terminate you.
