Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Wise

      Engaged Employer

      Wise reviews

      3.7

      67% would recommend to a friend

      (2,314 total reviews)
      avatar

      Kristo Käärmann

      77% approve of CEO

      62% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.7

      Compensation and benefits

      3.5

      Career opportunities

      3.2

      Senior management

      Wise has an employee rating of 3.7 out of 5 stars, based on 2,314 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wise employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Aug 28, 2016

      Amazing company to work for!

      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      TransferWise embraces diversity and uniqueness. This is not your typical corporate environment, so don't expect that. The first place that I have ever worked where Teamwork is not just a word...it is a reality. Not only does the company listen to the ideas of customers and employees....they implement them when it will make a positive change.

      Cons

      Being a global company with offices in different countries, clear communication can sometimes be challenging. But...if you are proactive and seek out what you need...there is always someone to help you!

      1.0
      Mar 31, 2025

      You Are Disposable

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some free snacks and coffee, ample sick time

      Cons

      poor training, disorganization within the team, software and app is always breaking, they will fire you without a second thought if your performance is below the unattainable metrics and without any feedback.

      avatar
      Wise Response
      12mo
      Thanks for taking the time to share your feedback. We have a strong infrastructure in place to drive a culture of high performance at Wise, to support a fair and equitable performance management process for all Wisers. We aim to treat every Wiser with fairness and respect as we manage those processes. If you have any feedback please feel free to drop us a note at employerbrand@wise.com
      2.0
      Jul 17, 2024

      Easy to get terminated

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and affordable benefits

      Cons

      - As a customer service associate, you field a lot of calls for a large variety of esoteric issues - QA does not "help" - only 5 cases are graded a week and if you get a critical error on 1 - you are not meeting KPI - You work hundreds of cases a week and only 5 are graded - The training did not prepare me for my job at all, and I am a very capable and knowledgeable person - There was a lack of comradery - This work could and should be done remotely but they seem to insist on a Hybrid model - Getting terminated for not meeting KPI metrics or getting put on a Performance Improvement Plan happens to a lot of people in the CS role and thus it is a revolving door.

      avatar
      Wise Response
      1y
      Thank you for taking the time to write a review and for sharing your feedback - we'll make sure we pass this on to the relevant teams. We're truly sorry to hear that you didn’t have a good experience at Wise, particularly around the QA process for agents. At Wise, we believe in building a culture of continuous growth and learning. It starts with our onboarding process. Everyone attends our company onboarding program, followed by function specific onboarding and training. We regularly revise and iterate these programs based on feedback and best practice to ensure they are designed to support Wisers to perform their roles successfully. Our goal is to help our customers as quickly as possible when they need assistance and setting KPIs helps ensure we’re able to meet this goal and identify gaps where we may need to invest in the future. Implementing KPIs aims to provide clear expectations and support, helping team members align their efforts with our overall goals. We believe that a well-structured performance management framework not only aids individual growth but also enhances teamwork and collaboration. These KPIs are designed to not be burdensome but to guide and support, paving the way for personal development and improved outcomes. For our QA team, these metrics are crucial in ensuring we consistently deliver top-notch service, ultimately enhancing our customers' experiences and mitigating risk. We're committed to refining these processes and welcome further discussion to ensure they serve everyone effectively. I do hope you were able to pass on your feedback before you left. If you're up for sharing more, we’d be keen to understand more about your experiences so that we can improve this for Wisers in the future. Please drop us an email to employerbrand@wise.com and I can connect you with the relevant person. Nicola
      Viewing 31 - 33 of 2,314 Reviews
      Related searches: Wise jobs | Wise salaries | Wise benefits | Wise interviews | Wise conversations
      ReviewsWise reviews

      Glassdoor has 2,541 Wise reviews submitted anonymously by Wise employees. Read employee reviews and ratings on Glassdoor to decide if Wise is right for you.