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Thank you for your feedback and we are sorry your recent work experience has not been a reflection of our standards for employee experience. There are some specific things that you mentioned where we would like to provide clarification. Like many companies, Wrike is doing our best to navigate the “new normal” that COVID-19 has brought us. Since early March our executive team has been meeting weekly to discuss ways that we can provide support for our team with everyone’s health and safety being top of mind. Our CEO has been leading the charge, navigating both our global workforce and our client’s needs. While this remains a “learn as you go” environment for most companies, we are providing Wrikers many opportunities to provide feedback to their leadership team in the form of office hours, executive AMAs, and anonymous surveys. We value this feedback and work with our HR team to implement continuous improvements for our global team. Regular office sanitation has always been a critical part of our workplace standards. I’d like to reassure you that, as long as offices are open and accessible to Wrikers, cleaners come in daily to all of our office locations, with additional deep cleanings each quarter. We are already preparing our offices to be equipped with the proper sanitation materials for when they are reopened, and we will certainly be conducting a thorough cleaning before we open the doors to our team.
The picture you’ve painted of the sales team is not what we strive for our Wrikers to experience. During this pandemic we understand the importance of providing additional resources to employees so they feel supported. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. Our Account Managers are responsible for 200 calls per week (averaging 40 calls per day) which is standard for an inside sales rep in the SaaS industry, and far below the weekly call KPIs of our SDR team. We understand that people may be experiencing higher levels of stress in light of current events, which is why our CRO is requiring that all of our sales team members and leaders take one “mental health day” each month to unplug and focus on their personal wellness, in addition to any planned PTO. The May Wellness Challenge you are referring to incentivized employees to spend some time each week tending to their psychological health, nutrition, physical wellbeing, and sleep and stress levels. Our health carriers sponsored over $4,000.00 in prizes to employees who engaged in the challenge, and we received great feedback from Wrikers who said things like: “Overall it is awesome to see so much engagement and positivity at Wrike. This challenge, at a high level, has made me appreciate the fact that we're all in this together and that there are happy people and positive things to do/share even amongst an awkward time for the world.” We’ve also implemented a 60-day “Coaching Roadmap” program for our global AEs and AMs, which is designed to suspend any performance action and equip reps with an added boost of management support as we charge through the next few months together. Our leaders are listening, and we are always open to adapting to better support our Wrikers and our clients.If you would like to discuss your concerns further, or have suggestions how how we can continue to make Wrike a great place to work, please connect with a member of the HR team, speak with your sales leader, or submit a request to our anonymous employee helpline.
