Is Xerox a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Xerox have rated their employer with 2.9 out of 5 stars in 21 Glassdoor reviews. This is a lower than average score with the overall rating of Xerox employees being 3.3 out of 5 stars. Search open Customer Service Representative CSR Jobs at Xerox now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Xerox .

Does Xerox pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Xerox with 2.7 out of 5 stars based on 21 anonymously submitted employee reviews. This is 13.8% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Xerox.

What are the top reviewed jobs at Xerox?

Customer Service Representative (549) , Manager (118) , Account Manager (112) , Project Manager (109) , Sales (103) , Software Engineer (93) , Customer Care Representative (89) , Sales Executive (86) , Senior Software Engineer (84) , Account Executive (81) , Sales Representative (81) , Field Service Technician (63) , Business Analyst (57) , Director (56) , Analyst (55)

What are the pros of working at Xerox according to real employee reviews?

"Middle and lower managment people are really great people to work for especially in the engineering areas." ((in 705 reviews)); "Benefits were good and then" ((in 367 reviews)); "Work Life Balance is good and there is room for growth" ((in 331 reviews)); "Training was good and lots of help if you needed it" ((in 236 reviews)); "The legal department was fairly collegial and there were good work from home options." ((in 177 reviews))

What are the cons of working at Xerox according to real employee reviews?

"And poor management" ((in 618 reviews)); "Management under the same pressure so they do understand... apart from the low pay." ((in 377 reviews)); "Low salary about $10/hour can go up to about $13 with good sales." ((in 250 reviews)); "Upper management is poor as they really have no idea what's REALLY taking place on the sales floor." ((in 194 reviews)); "Constant Downsizing and layoffs every year" ((in 191 reviews))

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Xerox

Xerox Customer Service Representative CSR reviews

2.9

41% would recommend to a friend

(21 total reviews)

Louie Pastor

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.4

Career opportunities

2.9

Culture & values

2.7

Work/Life balance

2.7

Compensation and benefits

2.6

Senior management

Customer Service Representative (CSR) employees have rated Xerox with 2.9 out of 5 stars, based on 21 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Xerox is rated 25% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

21 reviews

2.0

Mar 6, 2023

Mentally Draining

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Managers and Trainers were all very personable, friendly, and willing to help

Cons

The work was mentally draining and depressing. It felt like the only thing that mattered was metrics and not the people we were helping.

5.0

Mar 3, 2023

Great company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great benefits and opportunities to advance with company

Cons

You may find it difficult balancing personal life

3.0

Jan 9, 2023

Too many levels of management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Lots of room for movement.

Cons

Very politically competitive where under qualified people get promoted.

Viewing 10 - 12 of 21 Reviews

Jobs at Xerox

Client Associate

Honolulu, HI

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Xerox Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Mentally Draining

Great company

Too many levels of management

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