I worked on the payments arm under xplor. Before I worked at a similar sized company and a smaller one, not in payments.
- product: if you’re like me, coming from SaaS, you’ll be flabbergasted at the constant problems. From software issues to other uncontrollables, it was a constant “fire drill”
- training is abysmal: unless you take a step down for a PDM role from a senior role in payments, you’ll be lost and the handful of monotone trainings won’t help.
- role: sold the role as a “sales” job, but it was basically partner support. Xplor Pay’s PDM’s are basically thrown to accounts to be a “selling point” against other payment processors. Thus you are punching bag for when things don’t go well. Lastly, some partners DONT want to work with a PDM and you are tasked with weaseling your way in.
- Management: its a mixed bag - you have some folks that have been around forever (and are super old school) and you have others that are very new to it (and don’t know how to do it). What you are left with is emotional-driven (due to lack of training/stuck in their ways) management that, from what I saw/heard, most of the team didn’t respect. Most reps I worked with didn’t approach management for questions fear of retaliation for “not knowing the answer”. Says a lot.
- old team v new team: there are many folks that had worked together at a previous company that are there now. Thus, they’re all buddies and new people are outsiders. For me, and other new hire, it felt we could never “break in” because of the lack of history.
