Company Rating: The current 4.3 rating appears misleading. Many positive reviews seem to be encouraged by Zim’s HR department, which actively prompts employees to leave feedback on Glassdoor. This effort likely stems from ongoing challenges in retaining staff, as evidenced by frequent turnover. Employees receive an HR email requesting reviews, followed by reminders from directors and VPs, culminating in public posts celebrating positive feedback.
Office Culture: The atmosphere in the NY/NJ office has been described by several as "toxic," largely due to the management style of the VP. The office tends to be quiet, with experienced salespeople stepping out for calls due to the lack of interaction in shared spaces. On the rare occasions when the VP is absent, employees are noticeably more relaxed and engaged with one another.
Business Practices: Zim frequently adjusts its services in response to market trends, often leading to abrupt changes that can alienate customers. This cycle of attracting, losing, and then trying to win back clients is branded as "Agility," one of the company’s core slogans. Unfortunately, this approach extends to employees as well. The West Coast office was shut down suddenly, with staff let go, only to reopen a year later. Similarly, new hires may be pressured into committing for two years, only to find their positions eliminated just months later, often without severance.
Work-Life Balance: The mandatory in-office day on Mondays seems to be unpopular, with many employees reporting anxiety leading up to this day, indicating a lack of comfort within the workplace.
Safety Concerns: As an Israeli company, Zim’s offices occasionally face threats, including violence. While employees learn about security measures during onboarding, these concerns are typically kept under wraps.
Overall, I believe the company deserves a rating closer to 2.5-3.
