Technical Support Specialist
Pros
Decent entry-level position for somebody new to the workforce.
Cons
Position is described as patient care but management treats staff as if it is a call center. Leadership will walk the floor yelling for people to pick up the phone and patients who are on the line with reps can hear that in the background. There are requirements for the number of calls taken per rep and this often forces staff to rush patients off the phone. Because of the call center metrics, the job is about quantity and not quality. If you care about your work being done correctly and about actually helping the patient, your stats may suffer and management will reprimand you for it. It's about numbers and not patients. It's a 24/7 department but there are no supervisors or managers on hand on evenings, overnights, early mornings, weekends or holidays. Department morale is very low. Turnover is very high. During my entire career, I have never experienced a turnover rate as significant as the one in this department. Leadership team is very cliquey and the only folks who were promoted during my employment were ones who overly flatter the management/directors. Management style is to point out employees' short-comings rather than focus on their strengths. Department is frequently under-staffed which falls back on the reps rather than the management (who should be staffing appropriately). Company does very well but there are no bonuses--ever. Position is also very sedentary and the company does not allow for standing work stations or offer any opportunities for employee activity during work hours.
