Zelis reviews

3.4

55% would recommend to a friend

(446 total reviews)
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Amanda Eisel

79% approve of CEO

62% positive business outlook

Zelis has an employee rating of 3.4 out of 5 stars, based on 446 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zelis employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

446 reviews
3.0
Oct 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible Timing and good work life balance

Cons

Pay not matches with market standard

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Zelis Response
6mo
We all need and deserve work-life balance! We’re proud to cultivate a culture where we really care for and want the best for our people in all aspects of life. We’re glad that you are a part of it, too! At Zelis, we strive to offer competitive benefits packages for our fellow Zelots, including medical/vision/dental benefits and a 401K plan. With this, we are committed to consistently benchmarking against our peers. Thank you for sharing your comments with us on Glassdoor. If you have specific questions or concerns, please feel free to reach out to us directly.
1.0
Oct 17, 2025
Recommend
CEO approval
Business Outlook

Pros

This is a fully remote company, so there's no commute.

Cons

Zelis acquired dozens of US companies over the last 10-15 years, which is fine. But then they did a major re-org and mixed different teams around, which is also fine. What isn't fine is that they did stacked rankings and put the lowest performers into "US support" with India teams. Then once those India teams learned how do to the role, that lower performer was fired. Stay with me here. You're not safe even if you're a top performer. The top performers were moved to a new team as well. Now that they previous tier is done being offshored to India, Zelis is working on offshoring the middle and top performers too. There is no safe job in America for Zelis. They want to offshore everyone. It's not AI taking your job, it is executive decisions by top leadership to replace American workers with offshore workers. This is not India's fault. They are just trying to make a living. I understand that. The issue is leadership taking all these US companies and turning them into foreign companies. On top of that, executive leadership is having an active stake in major software projects that they do not understand. They are constantly changing direction of who is in charge, what team is doing what. Every software developer, engineer, database architect, you name it is not happy with this. We are taking 3x as long to meet deadlines because we have to train offshore teams. There is a ton of in-house knowledge and legacy systems that offshore teams do not know well. And once they do, you will be laid off. Doesn't matter how long you've worked here or how well you did on X team or Y project. If you get acquired by Zelis, start applying for jobs to leave ASAP. Any developer or engineer who leaves is being replaced with offshore, India teams.

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Zelis Response
5mo
While maintaining a strong, stable footprint in the US, Zelis established operations in India to deliver value for clients through follow-the-sun support operations, greater operational resiliency, and continuous innovation cycles. Please continue to share your ideas and perspectives through the P&C team and our associate engagement survey which management reviews closely and uses to inform future workplace strategies and investments. 
2.0
Oct 16, 2025

Stay Away

Recommend
CEO approval
Business Outlook

Pros

Prior to getting acquired by Zelis and subsequent restructuring I was part of a great team.

Cons

They will let you go in a heartbeat. I’d seen it happen to others, and still I foolishly believed all the phony culture-washing that they push day in and day out, as well as boasting about this being a “top place to work in NJ”. Then it spread to my team. Please don’t fall for this. Leadership is quite aloof with a CEO who doesn’t even say hello to fellow employees, even during these so-called culture-building events. Bain Capital… The strategy is also haphazard with a number of products from various acquired firms over the years and they don’t seem to know which one to focus on. Either that or it’s a catch and kill philosophy, where they acquire you and basically ignore or then let your hard-earned product die on the vine. They continue to hire overseas which is absolutely fine, but in this case it’s more to slowly replace what they appear to consider the overpaid staff who helped build the company to what it is, and do so without any acknowledgment. I am still in touch with a lot of folks who work there and the majority are also looking for a way out, which is sad considering how tight knit we all were at various points in the past.

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Zelis Response
5mo
Thank you for taking the time to share your perspective. As a growing company, we recognize that periods of change and transition can be difficult. Our leaders care deeply about associates, ensuring they feel respected, heard, and valued. We continue to invest time and energy into listening and ensuring our culture is demonstrated through actions — not just words. We appreciate the impact former team members have had on our company, and we wish you well in your next chapter.
Viewing 40 - 42 of 446 Reviews

Glassdoor has 462 Zelis reviews submitted anonymously by Zelis employees. Read employee reviews and ratings on Glassdoor to decide if Zelis is right for you.